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Description

Italian Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across Europe. We specialize in bespoke recruitment solutions, ensuring that our candidates find not just a job, but a career-defining opportunity in the vibrant landscape of international business.

Job Overview

We are currently seeking a passionate individual for the Italian Speaking Fitbit Products Support Specialist position in Bulgaria to join a leading team in the Fitness & Wellness industry. This is a unique opportunity to combine your technical support expertise with a genuine interest in wearable health technology, ensuring users across the Italian market receive premium assistance.

Key Responsibilities

• Provide expert, high-quality technical support to Italian-speaking customers regarding Fitbit wearable devices and applications.
• Champion the Fitness & Wellness industry standards by resolving complex inquiries related to health data, activity tracking, and device synchronization.
• Deliver personalized troubleshooting solutions, ensuring optimal user experience and high customer satisfaction scores.
• Educate users on the advanced health monitoring features of Fitbit products to encourage a healthy and active lifestyle.
• Maintain detailed documentation of customer interactions within the CRM system to improve service delivery.
• Collaborate with international teams to identify trends in user hardware or software issues, providing feedback to improve future product iterations.
• Represent the brand with professionalism and enthusiasm during every customer engagement.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Proven interest or passion for the Fitness & Wellness industry and health-conscious technology.
• Valid EU passport (mandatory requirement for legal employment).
• Exceptional communication skills with a focus on empathy, patience, and customer success.
• Strong digital literacy and ability to learn new software platforms quickly.
• Previous experience in technical support or customer service is highly preferred for those seeking jobs in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest health tech trends.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia.
• Attractive Monthly Performance Bonus based on your excellence.
• €1,500 Signing Bonus (one-time) for all new hires.
• An exciting, multicultural work environment and career growth within the Italian-speaking jobs sector.

Life in Bulgaria

Sofia, Bulgaria, offers a unique blend of ancient history and modern European energy, making it an increasingly popular destination for young professionals seeking Italian-speaking jobs. With a fantastic climate, vibrant nightlife, and affordable cost of living, Bulgaria provides a high quality of life that allows you to thrive both personally and professionally.

Beyond the office, you will enjoy Bulgaria’s rich culinary traditions and stunning natural scenery, from the nearby Vitosha mountain to the city's charming cafes. Choosing an Italian Speaking Fitbit Products Support Specialist position in Bulgaria means joining a flourishing expat community, ensuring your transition into this beautiful country is as rewarding as your new career.

How to Apply

If you are ready to elevate your career and join a dynamic team in the Fitness & Wellness industry, we invite you to apply now. Take the next step in your professional journey with Mercier Consultancy Group today.