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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to bridging the gap between world-class talent and market-leading enterprises. As experts in the European landscape, we specialize in placing high-caliber professionals in rewarding roles, providing unparalleled support throughout the entire career development journey.

Job Overview

We are currently sourcing exceptional talent for an Italian Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to join the thriving Customer Support Services industry, where you will act as a vital bridge for our global client, ensuring seamless service excellence for their Italian-speaking user base.

Key Responsibilities

• Deliver professional and empathetic support to customers via phone, email, and live chat within the Customer Support Services sector.
• Analyze complex customer issues and provide effective, high-quality solutions to ensure maximum satisfaction.
• Maintain accurate records of customer interactions and service documentation in our internal CRM systems.
• Collaborate with international team members to share best practices and improve service delivery standards.
• Stay updated on product knowledge and service policies to provide accurate information to end-users.
• Represent the company brand with professionalism, ensuring each interaction reflects our commitment to excellence in the Customer Support Services industry.
• Meet and exceed performance targets and KPIs as defined by the department, qualifying for additional monthly performance bonuses.

Requirements

• Native or fluent Italian (spoken and written) is absolutely essential for this role.
• Valid EU passport or a valid Bulgarian work permit.
• Strong communication and interpersonal skills, ideal for a fast-paced Customer Support Services environment.
• A proactive problem-solver with a passion for assisting others and a customer-centric mindset.
• Comfortable working in a diverse, international office environment in Sofia.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the Customer Support Services sector.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a smooth transition to your new home.
• Monthly Performance Bonus to reward your commitment and success.
• Fantastic career progression opportunities within a global firm, making this one of the most sought-after Italian-speaking jobs in Europe.
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of vibrant culture, modern amenities, and a fascinating history. Sofia, the capital, is a dynamic hub that seamlessly merges historical architecture with a modern, cosmopolitan lifestyle. With plenty of sunshine, mountainous landscapes nearby, and a welcoming local community, Bulgaria provides an exceptional quality of life for expats and professionals alike.

Beyond the professional benefits of this Italian Speaking Solutions Consultant position in Bulgaria, you will enjoy a low cost of living, exquisite local cuisine, and a growing international community. Relocating to Bulgaria is a life-changing step, and with our full relocation support, you can focus on building your career in one of the most exciting emerging markets in Europe. Join the many professionals who have already chosen Bulgaria as their new professional home.

How to Apply

If you are ready to take the next step in your career and join a premium firm in a beautiful location, we encourage you to apply now. Simply submit your updated CV and our team at Mercier Consultancy Group will reach out to discuss your profile and the exciting opportunities awaiting you in Sofia. We look forward to hearing from you.