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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading organizations. As we continue to expand our footprint in the Gaming & Esports sector, we are dedicated to curating exceptional career paths for professionals seeking dynamic opportunities in Bulgaria.

Job Overview

We are currently scouting for a talented professional for the Portuguese Speaking Support Specialist position in Bulgaria. This role is a unique gateway for those passionate about Gaming & Esports to provide world-class player support while enjoying a comprehensive, fully-paid relocation package to one of Europe's most vibrant emerging tech hubs.

Key Responsibilities

• Deliver exceptional omnichannel support to players within the competitive Gaming & Esports ecosystem.
• Resolve technical and gameplay-related inquiries with precision and a professional, enthusiast-driven tone.
• Maintain deep knowledge of game mechanics, account security, and tournament policies to provide accurate guidance.
• Collaborate with internal teams to flag emerging technical bugs or community trends.
• Foster player loyalty by providing swift, empathetic, and expert solutions in the Portuguese language.
• Maintain internal KPIs related to ticket resolution time, quality scores, and overall player satisfaction.
• Stay updated on the latest industry releases and trends to offer relevant and modern support.

Requirements

• Native or fluent Portuguese (spoken and written).
• Valid EU passport or a valid work permit for Bulgaria.
• A genuine passion for the Gaming & Esports industry is highly preferred.
• Excellent written communication skills and a customer-centric mindset.
• Ability to work on-site in Sofia, Bulgaria for this Portuguese Speaking Support Specialist position in Bulgaria.
• Previous experience in customer service or community management is an advantage.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training on systems and industry-specific tools.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Monthly Performance Bonus linked to service quality.
• A vibrant international work culture in one of the most sought-after Portuguese-speaking jobs in Europe.
• And Much More...

Life in Bulgaria

Choosing one of our jobs in Bulgaria means stepping into a country with a rich history, affordable living, and a bustling social scene. Bulgaria offers a perfect balance of pleasant, Mediterranean-influenced weather and a rapidly growing international community, making it an ideal destination for those pursuing Portuguese-speaking jobs abroad.

Living in Bulgaria provides a fantastic quality of life with world-class dining, historical landmarks, and scenic mountain ranges. By accepting this Portuguese Speaking Support Specialist position in Bulgaria, you will enjoy a low cost of living compared to the rest of Europe, ensuring your salary goes further while you experience the unique, welcoming culture that only Bulgaria can offer.

How to Apply

Are you ready to turn your passion for gaming into a professional career? Join our team in Sofia today by clicking "Apply Now" to submit your resume. We look forward to reviewing your application and helping you start your journey with Mercier Consultancy Group.