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German Speaking Customer Agent For International Airline - Work In Athens

Mercier Consultancy MD Switzerland · Remote

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Description

Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Agent to join our team in Athens, working for a prestigious international airline. This role is a fantastic opportunity for individuals who are passionate about travel and exceptional customer service. As a Customer Agent, you will assist our German-speaking customers with their flight inquiries, bookings, and any issues that may arise, ensuring they have a memorable travel experience.


Key Responsibilities

  • Provide outstanding customer support in German through various channels, including phone, email, and chat.
  • Assist customers with inquiries about flight bookings, cancellations, and travel changes.
  • Address and resolve customer complaints and issues effectively to ensure satisfaction.
  • Accurately document customer interactions in our CRM system.
  • Collaborate with other teams to ensure a seamless customer experience.
  • Stay updated on airline policies, promotions, and travel regulations to provide accurate information.

Requirements

  • Fluency in German (both written and spoken) is required; proficiency in English is a plus.
  • Prior experience in customer service, particularly in the travel or airline industry, is preferred.
  • Strong communication skills with a customer-focused mindset.
  • Ability to multitask and manage time efficiently in a dynamic environment.
  • Familiarity with airline booking systems and travel products is advantageous.
  • Proficiency in using computer applications and digital communication tools.
  • A proactive approach to problem-solving and a commitment to customer satisfaction.

Benefits

  1. Competitive Monthly Salary
  2. Fully Paid Training
  3. Fully Paid Relocation Package
  4. Health Insurance
  5. 2 Extra Salaries Per Year
  6. And Much More...