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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in placing professionals in high-growth BPO and Customer Support Services environments, ensuring a perfect synergy between candidate ambitions and corporate excellence.

Job Overview

We are currently seeking motivated professionals for the Dutch Speaking - Customer Support Agent (Lunch Passes & Food Vouchers) position in Bulgaria. This role offers an exceptional opportunity to join a fast-paced Customer Support Services team while enjoying the benefits of living and working in a vibrant European tech hub.

Key Responsibilities

• Provide high-quality assistance to customers regarding lunch passes and food voucher inquiries via phone, email, and chat.
• Maintain professional standards within the Customer Support Services industry by resolving user issues efficiently and empathetically.
• Manage user account profiles and resolve transactional discrepancies to ensure customer satisfaction.
• Collaborate with internal departments to streamline support processes for Dutch-speaking markets.
• Maintain comprehensive knowledge of the financial services and food voucher platforms provided to our clients.
• Update internal databases and CRM systems to reflect accurate customer interactions and resolutions.
• Contribute to the continuous improvement of the support desk through proactive feedback and performance analysis.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in the Customer Support Services industry is considered a strong advantage.
• Excellent communication skills with a customer-centric mindset.
• Ability to work remotely within Bulgaria effectively and maintain high productivity.
• Proficiency in digital tools and general computer literacy.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the Dutch Speaking - Customer Support Agent (Lunch Passes & Food Vouchers) position in Bulgaria.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless transition.
• Monthly Performance Bonus to reward your dedication and results.
• Opportunities for professional growth within the leading Dutch-speaking jobs market in Bulgaria.
• And Much More...

Life in Bulgaria

Choosing to pursue one of our many jobs in Bulgaria means immersing yourself in a country with a rich cultural history, breathtaking landscapes, and a surprisingly warm climate. Bulgaria offers an unbeatable quality of life where modern urban living meets historical charm, making it an ideal destination for expatriates.

Beyond the professional benefits, relocating to Bulgaria provides access to a vibrant social scene, affordable cost of living, and delicious local cuisine. If you are looking for top-tier Dutch-speaking jobs, Bulgaria stands out as one of the most exciting locations in Eastern Europe, offering a welcoming community and endless opportunities for professional development.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a thriving industry, we encourage you to Apply Now. Join the many professionals succeeding in Dutch-speaking jobs by partnering with Mercier Consultancy Group today. We look forward to reviewing your application!