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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging the gap between world-class talent and industry-leading global enterprises. We specialize in sourcing elite professionals for high-impact roles, ensuring that both our candidates and corporate partners thrive in the ever-evolving Customer Support Services landscape.

Job Overview

We are seeking talented, service-oriented professionals to join our team as Dutch Speaking Customer Care Experts in Athens, Greece. This is an exceptional opportunity to advance your career with one of the most sought-after Dutch-speaking jobs in Europe, providing high-quality support within the dynamic Customer Support Services sector.

Key Responsibilities

• Act as the primary point of contact for Dutch-speaking clients, providing professional and empathetic assistance.
• Resolve complex inquiries through various channels including phone, email, and live chat within the Customer Support Services industry.
• Maintain high levels of customer satisfaction by providing accurate and timely information.
• Ensure all service level agreements (SLAs) are met while adhering to company quality standards.
• Document all customer interactions accurately in the CRM database.
• Collaborate with international teams to identify areas for service improvement and process optimization.
• Participate in ongoing training to stay updated on product knowledge and support best practices

Requirements

• Native or fluent Dutch (spoken and written).
• Good command of the English language.
• Valid EU passport (mandatory).
• Strong interpersonal skills and a passion for delivering excellent customer support.
• Previous experience in the Customer Support Services industry is highly preferred but not required.
• Willingness to relocate to Athens for this Dutch Speaking Customer Care Experts position in Greece.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus for high-achieving team members.
• Career development opportunities within the global Customer Support Services industry.
• And Much More...

Life in Greece

Embrace the vibrant culture and Mediterranean lifestyle that makes living in Greece a dream for so many. From historical landmarks to world-class beaches, Greece offers a unique blend of ancient tradition and modern city life, perfect for those seeking to expand their horizons. Our team members often find that the warm weather and friendly atmosphere in Greece significantly enhance their overall work-life balance.

Beyond the professional benefits, relocating to Greece provides access to a thriving social scene and an incredible culinary culture. As you settle into your new home in Greece, you will benefit from a high quality of life that is both affordable and incredibly rewarding. Start your journey today with one of the premier jobs in Greece and experience everything this magnificent country has to offer.

How to Apply

If you are ready to take the next step in your career and join a leading team, we encourage you to click Apply Now and submit your application for this Dutch Speaking Customer Care Experts position in Greece. We look forward to welcoming you to our international team at Mercier Consultancy Group.