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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading global enterprises. As experts in human capital within the European BPO sector, we are proud to facilitate the most sought-after career opportunities for professionals seeking international growth.

Job Overview

We are currently seeking a motivated candidate for the Portuguese Speaking iRobot Support Specialist position in Bulgaria. In this pivotal role within the consumer electronics industry, you will serve as the primary point of contact for users, providing high-level technical guidance for innovative smart home robotics.

Key Responsibilities

• Provide expert technical support to Portuguese-speaking customers regarding the setup and troubleshooting of advanced iRobot consumer electronics.
• Represent a world-class consumer electronics brand by delivering personalized solutions and ensuring exceptional user satisfaction.
• Diagnose complex software and hardware connectivity issues for robotic appliances through phone, email, and chat support.
• Maintain detailed documentation of customer interactions, consistently contributing to the knowledge base for the consumer electronics support department.
• Stay updated on the latest technological advancements and firmware updates related to the iRobot product line.
• Collaborate with cross-functional teams to resolve escalated technical queries efficiently.
• Participate in regular performance reviews to ensure service excellence and goal achievement within the team.

Requirements

• Native or fluent Portuguese (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in consumer electronics or technical support is highly preferred.
• Strong passion for technology and a natural ability to explain complex technical concepts simply.
• Excellent communication skills and a customer-centric mindset.
• Commitment to relocating to Sofia, Bulgaria, for this exciting career opportunity.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Opportunities for career advancement within our international network.
• And Much More...

Life in Bulgaria

Choosing one of our jobs in Bulgaria means embracing a vibrant lifestyle in a country known for its stunning mountain ranges, golden beaches, and rich cultural heritage. Bulgaria offers a unique blend of historical charm and modern urban development, making it an ideal destination for professionals looking for a high quality of life with a low cost of living. You will quickly find that Bulgaria welcomes expats with open arms, providing a friendly and multicultural environment.

Sofia, the capital, is at the heart of the most exciting Portuguese-speaking jobs in the region. As you settle in, you will enjoy a booming culinary scene, affordable fine dining, and a thriving nightlife. Taking the Portuguese Speaking iRobot Support Specialist position in Bulgaria is more than just a job; it is a chance to build a professional future while enjoying the warm climate and hospitable atmosphere that makes Bulgaria a preferred choice for thousands of international experts.

How to Apply

If you are ready to advance your career in the consumer electronics sector with a market leader, we invite you to take the next step. Click Apply Now to submit your application and join the Mercier Consultancy Group team today. We look forward to helping you embark on your professional journey in Bulgaria.