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Description

Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home, and beauty through our online marketplace and flagship stores in London, New York City, and Los Angeles. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of 100 people, currently located between the UK & US. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do.

Our retail spaces are a convergence of our mission, purpose, and values, where the brand truly comes to life. We are excited to be recruiting an experienced Store Manager to lead the team at our flagship location on Melrose Avenue in West Hollywood.

Wolf & Badger retail locations operate in close partnership with central marketing and brand teams, with events, activations, and partnerships delivered collaboratively. The successful candidate will play an important role in supporting the continued growth of our presence in the California market through retail excellence, community engagement, and strong operational leadership.

What you will do:

• Personify our mission and values, acting as a brand ambassador and ensuring your team delivers a world-class in-store experience for our diverse community of brands, shoppers, press, and influencers
• Work collaboratively with our marketing and brand partnership teams to support the delivery of in-store events and activations, including assisting with the planning and execution of launches and other initiatives
• Recruit, train, and develop retail team members, oversee scheduling and rotas, manage annual leave, support team incentives, commission structures and more.
• Support the creation of social media content in collaboration with our marketing, press, and influencer teams, including styling and product loans where required
• Contribute ideas and support the execution of marketing and partnership activities in collaboration with internal teams, ensuring alignment with centrally defined budgets and priorities
• Take ownership of the day-to-day performance of the store, including tracking sales targets, driving KPI performance, and motivating the team to deliver strong commercial results
• Build strong relationships with the independent brands represented in-store to ensure the team is equipped with detailed product knowledge
• Provide ongoing coaching to your team on customer experience and operational best practices to maintain a welcoming, high-performing store environment
• Oversee stock management and delivery processes, ensuring accurate handling of deliveries, inventory, and back-of-house organization, and maintaining exceptional visual merchandising standards

Requirements

• Significant management experience within a store, events space, showroom or similar environment (3+ years)
• Commercial acumen and experience of driving initiatives which increase footfall, brand visibility and reputation as global leaders in independent fashion retail.
• Experienced people manager with the ability to motivate, coach, and drive high standards of performance and professionalism among your team
• Experience working on the shop floor with a strong understanding of retail operations
• Experience supporting events and participating in social media content creation, and comfortable doing so
• Proven ability to lead and develop teams, including hiring and training
• Passionate about fashion, sustainability, and independent design
• Confident in leading by example, engaging with customers and building relationships within a community-driven environment
• Highly organized, proactive, and adaptable, with a hands-on approach
• Interest in working within a fast-paced, entrepreneurial, and growing international business with solid retail technology skills and curiosity to analyse KPIs.
• Strong stakeholder management skills. 
• Flexibility to work varied hours, including weekends and occasional evenings for events or activations

Benefits

Benefits include:

• $80k-$82k per annum depending on experience plus a generous uncapped commission scheme!
• Generous health insurance contribution with a choice of plans
• Significant vacation/PTO allotment and paid safety/sick leave
• Paid volunteering leave, pet-ernity leave and heartbreak leave
• Quarterly Wellness Wallet - to spend on products and services which are meaningful to you
• Subscription to yulife health and wellbeing app
• 401k with employer match
• Creative work environment at our vibrant store in West Hollywood
• Staff discount online and in-store across Wolf & Badger
• Work in a positive organisation for people and planet. We are a certified B Corp!

Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.