JOB SUMMARY

The Coordinator is responsible for managing the international movement of goods across borders (bascially, behind-the-scenes pros who keep international shipping running smoothly!). Their main focus is on coordinating shipments, scheduling, process transactions and delivery coordination. 

KEY DUTIES & RESPONSIBILITIES

• Process documentation for the physical movement of cargo; identify discrepancies or issues. 
• Meet customer expectations by suggesting process improvement and proactive measures.
• Create, update and execute SOP’s for new and existing clients
• Understand and input applicable financial components of shipments for proper billing of customers
• Meet required deadlines associated with department and customer KIP & SOP.
• Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
• Establish and maintain personal relationships with current vendors and overseas agents
• Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
• Assist other team members as needed to ensure timely completion of work
• Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
• Communicate client issues or changes to the next level 
• Develop knowledge of the shipping process and government regulations through cross training with other team members
• Perform other related duties as assigned by management. 
• Adhere to established policies and procedures.
   

KNOWLEDGE & SKILLS

• Highly motivated and detail-oriented team player and dedicated to providing high quality customer service
• Excellent decision-making skills; ability to learn, adapt, and thrive under pressure
• Proven organizational and time management skills; ability to multi-task
• Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
• MS Office Suite skills – most importantly, Outlook, Excel, and Word
   

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES