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Hybrid Sr Developer - ServiceNow

Rockwell Automation · Medellin, Antioquia, Colombia, Singapore · Hybrid

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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

We are looking for an experienced and experienced Senior ServiceNow Engineer to join our growing development team. You will design and building solutions within our ServiceNow platform, with a focus on the ITSM module and using the platform's full capabilities. You are a professional with an understanding of ServiceNow architecture, experience with innovation, and experience delivering high-quality solutions. JavaScript skills are important.

Reporting to a Seniro Manager

Your Responsibilities:

  • You will develop ServiceNow solutions, including custom applications, integrations, workflows, and configurations.
  • You will participate in the full software development lifecycle (SDLC) for ServiceNow projects, from requirements gathering to testing and deployment.
  • You will use JavaScript (both client-side and server-side) to develop custom functionalities, including UI actions, client scripts, business rules, and scheduled jobs.
  • You will configure and customize ServiceNow ITSM modules (Incident, Problem, Change, and Request) to meet our requirements.
  • You will maintain integrations between ServiceNow and other systems using REST APIs, SOAP, and other integration methods.
  • You will create technical documentation, including design specifications, user stories, and test cases.
  • You will provide technical guidance and mentorship to junior ServiceNow developers.
  • You will stay up-to-date with the latest ServiceNow features, releases, and best practices.
  • You will troubleshoot and resolve complex issues related to ServiceNow functionality and performance.
  • You will collaborate with business analysts, project managers, and other partners to understand requirements and translate them into technical solutions.
  • You will participate in code reviews and ensure adherence to coding standards.
  • You will contribute to the continuous improvement of our ServiceNow development processes.

The Essentials - You Will Have:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

The Preferred - You Might Also Have:

  • 5+ years of experience in ServiceNow development, with a focus on ITSM.
  • Understanding of ServiceNow architecture, including tables, relationships, workflows, and security.
  • Experience with JavaScript (client-side and server-side) and related technologies (e.g., AngularJS, jQuery).
  • Experience developing custom applications and integrations within ServiceNow.
  • Experience configuring and customizing ITSM modules (Incident, Problem, Change, and Request).
  • Experience with REST APIs, SOAP, and other integration methods.
  • Good English language skills.
  • Experience with Agile methodologies.
  • Experience with other ServiceNow modules (e.g., ITOM, CSM, HR).
  • Experience with scripting languages other than JavaScript (e.g., PowerShell).
  • Experience with performance tuning and optimization of ServiceNow instances.

What We Offer:

Our benefits package includes …

  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. 
  • Employee Assistance Program 
  • Personalized wellbeing programs through our OnTrack program 
  • On-demand digital course library for professional development... and other local benefits! 

#LI-PT2

#LI-hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.