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German Speaking Customer Service for Automotive Company - Work In Greece

Mercier Consultancy MD Switzerland · Remote

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Description

Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a renowned Automotive Company, with the option to work in Greece. This role is ideal for individuals who are passionate about the automotive industry and dedicated to providing top-notch customer support. As a representative, you will assist customers in German, addressing their inquiries related to automotive products and services.


Key Responsibilities

  • Handle customer inquiries regarding automotive products, services, and vehicle maintenance via phone, email, and chat in German.
  • Provide accurate information about vehicle features, pricing, and warranties.
  • Assist customers with technical issues related to vehicles and ensure prompt resolution of concerns.
  • Resolve customer complaints efficiently, ensuring high satisfaction levels.
  • Document all customer interactions and feedback in the CRM system for tracking and follow-up.
  • Collaborate with other departments to enhance service delivery and improve customer satisfaction.
  • Stay informed about the latest automotive trends and company promotions to provide relevant assistance.

Requirements

  • Fluency in German (both written and spoken) is essential; English proficiency is a plus.
  • Previous experience in customer service, ideally within the automotive or related industry.
  • Strong communication skills and a customer-oriented approach.
  • Ability to troubleshoot and respond to technical inquiries effectively.
  • Excellent time management and organizational skills to handle multiple tasks in a busy environment.
  • Familiarity with automotive products and customer management software is desirable.
  • Willingness to work flexible hours, including evenings and weekends as needed.
  • Relocation to Greece is required for this position.

Benefits

  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...