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Description

Thai Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading organizations across Europe. We pride ourselves on delivering bespoke staffing solutions within the dynamic Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional excellence.

Job Overview

We are currently seeking a motivated professional for a Thai Speaking Customer Support Agent position in Bulgaria, providing world-class assistance to a global client base. This is an exceptional opportunity to advance your career among the most sought-after Thai-speaking jobs in Europe, while enjoying the vibrant lifestyle that comes with working in Sofia.

Key Responsibilities

• Act as the primary point of contact for Thai-speaking clients within the Customer Support Services industry.
• Resolve complex customer inquiries via telephone, email, and live chat with precision and empathy.
• Maintain accurate records of customer interactions within the internal CRM database.
• Collaborate with cross-functional teams to escalate and resolve technical issues efficiently.
• Adhere to industry-standard quality protocols to ensure high levels of customer satisfaction.
• Promote brand loyalty through proactive communication and professional problem-solving.
• Stay updated on product knowledge and internal processes to provide accurate, real-time guidance.

Requirements

• Native or fluent Thai (spoken and written) is mandatory for this role.
• Excellent proficiency in English for inter-departmental communication.
• Previous experience in the Customer Support Services sector is highly preferred.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Valid EU passport or work permit allowing for employment in Bulgaria.
• A positive, proactive, and customer-centric mindset.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Opportunities for career growth in one of the most exciting jobs in Bulgaria
• And Much More...

Life in Bulgaria

Living and working in Sofia offers a unique blend of historical charm and modern European convenience. As one of the fastest-growing hubs for international business, Bulgaria provides a high quality of life with an affordable cost of living and a vibrant social scene. You will find that Bulgaria is a welcoming home for expatriates, boasting beautiful landscapes, diverse culture, and an exceptionally pleasant climate.

Choosing a Thai Speaking Customer Support Agent position in Bulgaria with Mercier Consultancy Group means you benefit from a seamless transition. We handle your relocation, allowing you to focus on enjoying the rich culinary traditions and friendly atmosphere of Bulgaria. Join a community that values your unique language skills and rewards your dedication in this thriving Mediterranean-adjacent destination.

How to Apply

If you are ready to take the next step in your career and join a top-tier team, please click "Apply Now" to submit your application. Our recruitment consultants are eager to discuss this exciting role with you. Best regards, the team at Mercier Consultancy Group.