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Description

Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Agent to join our team in Athens, working for a prestigious international airline. This role is a fantastic opportunity for individuals who are passionate about travel and exceptional customer service. As a Customer Agent, you will assist our German-speaking customers with their flight inquiries, bookings, and any issues that may arise, ensuring they have a memorable travel experience.

Key Responsibilities

• Provide outstanding customer support in German through various channels, including phone, email, and chat.
• Assist customers with inquiries about flight bookings, cancellations, and travel changes.
• Address and resolve customer complaints and issues effectively to ensure satisfaction.
• Accurately document customer interactions in our CRM system.
• Collaborate with other teams to ensure a seamless customer experience.
• Stay updated on airline policies, promotions, and travel regulations to provide accurate information.

Requirements

• Fluency in German (both written and spoken) is required; proficiency in English is a plus.
• Prior experience in customer service, particularly in the travel or airline industry, is preferred.
• Strong communication skills with a customer-focused mindset.
• Ability to multitask and manage time efficiently in a dynamic environment.
• Familiarity with airline booking systems and travel products is advantageous.
• Proficiency in using computer applications and digital communication tools.
• A proactive approach to problem-solving and a commitment to customer satisfaction.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...