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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading global brands. We specialize in facilitating professional growth and cross-border opportunities, making us a preferred partner for those seeking premium French-speaking jobs in Europe.

Job Overview

We are currently seeking a dynamic professional for a French Speaking iRobot Support Specialist position in Bulgaria. This role offers a unique opportunity to represent a world-class leader in consumer electronics, providing expert technical guidance and support to customers across the French market from our state-of-the-art office in Sofia.

Key Responsibilities

• Provide expert, high-quality technical support to French-speaking customers regarding innovative consumer electronics products.
• Troubleshoot complex hardware and software issues for autonomous home robotics systems.
• Maintain a deep understanding of the consumer electronics industry trends and the specific iRobot product portfolio.
• Effectively communicate technical solutions through phone, email, and chat channels.
• Ensure customer satisfaction by meeting and exceeding established performance metrics and quality standards.
• Document customer interactions accurately within our advanced CRM system to drive continuous service improvement.
• Contribute to a high-performing team culture by sharing product knowledge and best practices within the consumer electronics support department.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory for employment in Bulgaria).
• Proven interest in the consumer electronics sector and passion for technology.
• Excellent communication skills with a customer-centric mindset.
• Ability to work on-site in Sofia, Bulgaria, for this exciting career opportunity.
• Analytical skills to resolve technical queries efficiently and professionally.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on premium consumer electronics hardware
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth move to Bulgaria
• Lucrative Monthly Performance Bonus
• Professional development within a global organization
• Vibrant and inclusive office culture in the heart of Sofia

Life in Bulgaria

Choosing to pursue jobs in Bulgaria provides a fantastic lifestyle that balances professional ambition with a rich cultural experience. As a hub for international business, Bulgaria offers a cost-effective, high-quality standard of living, complemented by a Mediterranean-adjacent climate and a thriving social scene in Sofia.

Relocating to Bulgaria allows you to enjoy historic architecture, delicious local cuisine, and a growing community of expatriates. Whether you are looking to advance your career or enjoy a new adventure, joining a French Speaking iRobot Support Specialist position in Bulgaria is an excellent way to combine a prestigious role with an enriching life experience.

How to Apply

If you are ready to take the next step in your career with a global leader in consumer electronics, we invite you to apply now and join our growing team in Sofia. Please submit your application today, and a representative from Mercier Consultancy Group will reach out to discuss your profile. We look forward to welcoming you to Bulgaria!