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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting elite talent with industry-leading corporations across Europe. We pride ourselves on facilitating high-quality career transitions, ensuring that every professional finds their perfect match within our extensive network of global partners.

Job Overview

We are currently seeking a dedicated individual to join our team for the Dutch Speaking - Customer Support Agent (Lunch Passes & Food Vouchers) position in Greece. This role is an exceptional opportunity for those looking to excel in the Customer Support Services industry while working remotely from the comfort of their home in Greece, leveraging their native language skills in a vibrant international environment.

Key Responsibilities

• Provide high-quality support to customers regarding lunch passes and food voucher services within the Customer Support Services sector.
• Manage daily inquiries via phone, email, and live chat, ensuring swift resolution for Dutch-speaking clients.
• Assist end-users and corporate partners in navigating digital platforms and resolving transaction-related issues.
• Maintain accurate records of customer interactions within our CRM system to ensure service excellence.
• Collaborate with cross-functional teams to escalate complex technical or administrative issues effectively.
• Contribute to the continuous improvement of customer satisfaction by providing insightful feedback on user experiences.
• Stay updated on product developments and internal policies to ensure consistent service delivery.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Professional proficiency in English to engage with international management.
• Valid EU passport (mandatory) for legal employment in the region.
• Strong interpersonal skills and a genuine passion for the Customer Support Services industry.
• Previous experience in remote customer support or helpdesk environments is highly desirable.
• Ability to work autonomously from home while maintaining high productivity and meeting performance KPIs.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance coverage
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• A fantastic opportunity to secure one of the most sought-after Dutch-speaking jobs in the industry.
• Remote work flexibility within the beautiful landscape of Greece.
• And Much More...

Life in Greece

Embarking on a career in Greece offers a unique blend of ancient history and a modern, Mediterranean lifestyle. By choosing one of our Dutch-speaking jobs, you can enjoy the legendary climate of Greece, characterized by golden sunlight and mild winters, while working remotely from a location of your choice. Life in Greece provides a perfect work-life balance, allowing you to immerse yourself in a welcoming culture and a vibrant social scene after your shift concludes.

Beyond the professional benefits, Greece is renowned for its world-class gastronomy and relaxed pace of life. Taking up this position in Greece means you are not just landing a job, but embracing a high quality of life that few other regions can offer. Whether you are exploring the islands or enjoying the local cuisine, Greece ensures every day is an adventure, making it the ideal setting for your next career move within the Customer Support Services industry.

How to Apply

If you are ready to take the next step in your professional journey and join our team for the Dutch Speaking - Customer Support Agent (Lunch Passes & Food Vouchers) position in Greece, we encourage you to apply now. Start your search for rewarding jobs in Greece by submitting your CV through our portal. We look forward to reviewing your application.

Best regards,
The Recruitment Team at Mercier Consultancy Group