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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations in the Customer Support Services sector. We pride ourselves on our bespoke recruitment approach, ensuring that every professional finds their perfect fit within our extensive network of global enterprises.

Job Overview

We are currently sourcing exceptional candidates for an exciting Portuguese Speaking Customer Support Specialist position in Bulgaria. This role is ideal for dedicated professionals seeking to advance their careers while enjoying a supportive environment, excellent growth opportunities, and the vibrant professional landscape of one of Europe's fastest-growing hubs for jobs in Bulgaria.

Key Responsibilities

• Provide high-quality omnichannel support to Portuguese-speaking clients within the Customer Support Services industry.
• Resolve complex customer inquiries via telephone, email, and live chat with professionalism and empathy.
• Maintain detailed and accurate records of customer interactions within the internal CRM systems.
• Collaborate with internal departments to ensure service level agreements are consistently met.
• Contribute to the continuous improvement of support processes to enhance overall client satisfaction.
• Stay updated on product knowledge and service policies to provide accurate information to end-users.
• Ensure all interactions reflect the premium service standards expected in the Portuguese-speaking jobs market.

Requirements

• Native or fluent Portuguese (spoken and written).
• Strong command of English to facilitate communication within our international team.
• Proven experience in a customer-facing role within the Customer Support Services industry.
• Excellent problem-solving skills and a proactive, customer-centric mindset.
• Exceptional communication skills and ability to thrive in a multicultural environment.
• Valid EU passport or right to work in the EU (mandatory).

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival).
• Attractive Monthly Performance Bonus based on quality metrics.
• Opportunities for career progression in a top-tier international company.
• And Much More...

Life in Bulgaria

Bulgaria offers an incredible quality of life, blending rich historical culture with a modern, fast-paced international lifestyle. When you choose to accept a role in Bulgaria, you will enjoy a Mediterranean-influenced climate, beautiful mountain ranges, and a cost of living that allows for a premium lifestyle. Bulgaria has become a premier destination for expatriates looking to combine a rewarding career with an exceptional personal experience.

Beyond the professional benefits, Bulgaria is home to a vibrant dining scene, a thriving arts community, and a friendly, welcoming population. Relocating to Bulgaria provides the perfect balance between career ambition and personal exploration. Embrace the opportunity to build your future in Bulgaria, where professional excellence meets a fantastic, high-quality urban lifestyle.

How to Apply

If you are ready to take the next step in your career with this Portuguese Speaking Customer Support Specialist position in Bulgaria, we invite you to click 'Apply Now' to submit your application. Join the team at Mercier Consultancy Group and start your next professional chapter today.