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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services sector, ensuring a seamless bridge between candidates and their ideal professional future.

Job Overview

We are currently sourcing exceptional talent for a Czech Speaking Customer Support Specialist position in Bulgaria. This role is perfect for a communication-driven professional looking to thrive in one of the most exciting hubs for Czech-speaking jobs in Eastern Europe, offering a dynamic environment in the heart of the Customer Support Services industry.

Key Responsibilities

• Provide high-quality technical and general assistance to clients via phone, email, and live chat.
• Maintain excellence in the Customer Support Services industry by resolving inquiries with empathy and efficiency.
• Ensure all interactions in Czech meet the quality assurance standards defined by our international clients.
• Collaborate with cross-functional teams to resolve complex customer issues, ensuring long-term retention.
• Act as a brand ambassador, representing the company with professionalism and deep product knowledge.
• Document all customer interactions accurately within our CRM system for internal reporting.
• Contribute to the success of the team by identifying process improvements to boost service levels.

Requirements

• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory) to facilitate your transition to one of the most sought-after jobs in Bulgaria.
• Previous experience in the Customer Support Services industry is highly preferred but not required.
• Strong problem-solving skills and the ability to multitask in a fast-paced environment.
• Availability to work on-site in Sofia, Bulgaria.
• A passion for people and a commitment to providing excellent service.

Benefits

What We Offer

• Competitive Monthly Salary package tailored to the role.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance for your peace of mind while living in Bulgaria.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move as smooth as possible.
• Monthly Performance Bonus for high-achievers.
• Career development and advancement opportunities within the firm.
• And Much More...

Life in Bulgaria

Choosing to work in Bulgaria means embracing a unique blend of historical charm and modern urban living. Sofia, in particular, has become a top destination for those seeking Czech-speaking jobs, offering a Mediterranean-influenced climate, beautiful mountain scenery, and a rich cultural heritage that makes Bulgaria a fantastic place to build your career.

Beyond the professional benefits, the cost of living in Bulgaria is highly attractive, allowing for a premium lifestyle that includes exceptional dining, vibrant social scenes, and historical discovery. We handle every detail of your transition to Bulgaria, so you can focus entirely on enjoying your new chapter in one of Europe’s most welcoming and affordable capitals.

How to Apply

If you are ready to secure your future in this exciting Czech Speaking Customer Support Specialist position in Bulgaria, we would love to hear from you. Click the Apply Now button to submit your CV and our recruitment consultants will be in touch shortly. Your journey with Mercier Consultancy Group starts here.