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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class opportunities in the dynamic Customer Support Services industry. As a leading partner in European recruitment, we are dedicated to fostering professional growth while helping candidates find rewarding careers abroad.

Job Overview

We are currently looking for a motivated professional to join a prestigious team in Sofia for a Dutch Speaking CX Specialist position in Bulgaria. This role is perfect for those seeking to excel in the Customer Support Services sector while enjoying a vibrant expatriate lifestyle in one of Europe’s most exciting emerging business hubs.

Key Responsibilities

• Provide high-quality omnichannel support to Dutch-speaking clients, ensuring excellence in every interaction within the Customer Support Services industry.
• Resolve complex customer inquiries with empathy, efficiency, and a solution-oriented mindset.
• Maintain detailed records of customer interactions to ensure accurate data management and service optimization.
• Collaborate with internal teams to identify trends and improve the overall user experience for our international clientele.
• Represent global brands with professionalism, adhering to strict service-level agreements and quality standards.
• Continuously update your knowledge of products and service protocols to stay ahead in the competitive Customer Support Services landscape.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition to our exciting jobs in Bulgaria.
• Strong communication and interpersonal skills, essential for a successful career in the Customer Support Services industry.
• Previous experience in a customer-facing role is highly preferred but not required.
• Willingness to relocate to Sofia and immerse yourself in the thriving community of professionals finding Dutch-speaking jobs abroad.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Bulgaria offers an incredible blend of rich history, modern amenities, and a welcoming culture that makes it one of the most attractive destinations for international talent. By choosing one of our many Dutch-speaking jobs, you will enjoy a Mediterranean-influenced climate and a landscape that ranges from scenic mountain resorts to the beautiful Black Sea coast, all while residing in the vibrant capital, Sofia.

Relocating to Bulgaria is a seamless experience thanks to our comprehensive support, allowing you to focus on your new career and local exploration. From world-class dining to an affordable cost of living and a booming expat community, Bulgaria provides an exceptional quality of life for those pursuing a Dutch Speaking CX Specialist position in Bulgaria.

How to Apply

If you are ready to take the next step in your career and join a top-tier international firm, we want to hear from you. Click the 'Apply Now' button to submit your application and start your journey with Mercier Consultancy Group today. We look forward to reviewing your profile for this Dutch Speaking CX Specialist position in Bulgaria!