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Customer Success Manager

Kiddom · Virginia, United States Of America · Remote

$70,000.00  -  $90,000.00

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Description

About Kiddom

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.

The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.

We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision.

You will...

  • Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
  • Serve as the primary contact for customers delivering a value-driven customer journey
  • Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
  • Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals
  • Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
  • Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
  • Participate in onsite visits to support district initiatives, professional learning, and customer’s needs
  • 30% Travel

    • What we're looking for...

  • BA or BS degree or higher
  • At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
  • Experience using and/or implementing High quality instruction materials (HQIM)
  • Experience with set-up, configuration, or administration of a SAAS software product
  • Education field experience, and/or experience as a success manager in ed-tech 
  • Strong empathy for educators
  • Passion for improving education equitably

    • Additional Information

    Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.

    What we offer
    Full time permanent employees are eligible for the following benefits from their first day of employment:
    * Competitive salary
    * Meaningful equity
    * Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
    * One Medical membership (in participating locations)
    * Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.
    * 10 paid sick days per year (pro rated depending on start date)
    * Paid holidays
    * Paid bereavement leave
    * Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.
    * Commuter and FSA plans

    Equal Employment Opportunity Policy
    Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.