Crm Careers in us-minnesota-maplewood ∙ Page 1

Job Description:

MSO (Multiple Shop Operator)  Business Operations Specialist

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role:

As an MSO Business Operations Specialist you will make an impact by overseeing the new customer onboarding processes for AAD’s largest end users. You will assist in project management across multiple platforms, report on key activities within our sales organization and communicate operational updates to the org. 

This role will be highly cross-functional and will require prioritization, execution, and a high level of collaboration to deliver results.  In collaboration with the business, end-user selling organization and the end user, you will play a critical role in driving execution with an expanding segment of the Automotive Aftermarket.

Here, you will make an impact by:

• Centrally managing new location onboarding for identified MSOs (Multiple Shop Operators) in collaboration with internal & external stakeholders.
• Develop, execute and streamline End User execution & reporting processes
• Provide report training for the End User Key Account team
• Manage & oversee tracking through Salesforce – including the use of Salesforce to drive key initiatives for priority MSOs
• Manage & execute communication with end user and key account sales teams
• Drive alignment with Repairstack™ to assist in overall data alignment ​across multiple systems
• Support POS validation and customer incentive plan management for key end users
• Provide support in managing MSO SAP ID alignment across various systems ​
• Act as primary escalation contact for the EKAM automated platform

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
• Three (3) years demonstrated project management experience/acumen in a private, public, government or military environment
• Three (3) years experience with Salesforce.com and/or another comparable CRM tool
• Five (5) years experience with Microsoft platform (Excel, PowerBI, PowerPoint, Power Apps)

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Additional qualifications that could help you succeed even further in this role include:

• Financial acumen
• High proficiency in Power BI and Power Apps
• Strong communication skills
• Automotive Aftermarket experience
• Relationship builder with a competitive nature
• Well organized, self-starter

Work location: United States & Canada

Travel: May include 10% travel in US and Canada

Relocation Assistance:  Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. 

Applicable to US Applicants Only:The expected compensation range for this position is $122,292 - $149,468, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

Good Faith Posting Date Range 05/23/2025 To 06/22/2025 Or until filled

All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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