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Hybrid Lead UX Designer

CVS Health · TX - Work from home, United States Of America · Hybrid

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

How will this role have an impact?

We are looking for a talented and experienced Lead UX Designer to join our team and support the user experience design efforts for our Diagnostic and Preventive Services product line. As the Lead UX Designer, you will be responsible for providing design leadership for your product area and ensuring the delivery of exceptional user experiences that align with our business objectives. Your expertise in UX design, user research, design strategy, and service design will be essential in shaping our new service offerings and evolving the healthcare experience for our clinicians and members. 

Job Responsibilities:

  • Lead the UX and service design process for your product areas, from early stage research to implementation and ongoing refinement.

  • Set the design vision and strategy for your digital products, ensuring they align with user needs, business objectives, and industry best practices.
  • Manage and prioritize design projects for your specific domain and ensure timely delivery of high-quality design deliverables.
  • Identify opportunities for and conduct generative and evaluative research to gain deep insights into our users, help shape product strategy, and inform design decisions.
  • Collaborate closely with cross-functional teams, including product managers, developers, other designers, and additional stakeholders across the organization.
  • Translate user insights and business requirements into intuitive, engaging, user-centered design solutions.
  • Present design concepts, solutions, strategies, and user research findings to stakeholders and effectively demonstrate the value of a user-centered design approach.
  • Identify and measure UX metrics for your product that tie to product and business goals and that show a clear impact to the organization.
  • Help foster a collaborative and innovative design culture within the team and provide mentorship and support to other designers as needed.
  • Infuse the culture with a user-centric, design thinking mindset and advocate for the importance of UX within the organization.

Qualifications:

Education Requirements: 

  • Bachelor's or Master's degree in User Experience, Digital Design, Human Factors Engineering, Human-Computer Interaction (HCI), Interaction Design, Computer Science, or other related creative or technical fields.

Required Qualifications

  • Minimum 8 years experience in UX, Interaction Design, or Product Design with 2 years experience leading design initiatives and directing the work of other designers
  • Proven experience as a UX designer at a senior level or above, driving and delivering design from initial concepts through iterative implementation, with a strong portfolio showcasing your design work and leadership skills.
  • Deep knowledge of user research techniques, including both generative & evaluative methodologies.
  • Strong analytical and problem-solving skills with the ability to translate complex user needs into intuitive and engaging design solutions.
  • Proficiency in UX design tools such as Sketch, Adobe XD, Figma, or similar software.
  • Strong expertise in user-centered design principles, methodologies, and best practices.
  • Exceptional communication and presentation skills, with the ability to effectively articulate user needs, design concepts and rationale, strategies, and research findings to stakeholders and gain support and commitment.
  • Proactive and self-motivated with a strong attention to detail.
  • Ability to work collaboratively with cross-functional teams and manage multiple projects in a fast-paced environment.
  • Experience with design thinking methodologies and facilitating design workshops.
  • Previous experience in an Agile development environment.

Preferred Qualifications

  • Previous experience in healthcare and knowledge of clinical workflows strongly preferred.
  • Enterprise UX experience.
  • Service Design experience.
  • Experience building or contributing to a design system.
  • Experience in UI design including a strong grasp on visual hierarchy, spacing, typography, etc.
  • Experience with behavioral analytics and UX measurement methodologies.
  • Solid understanding of front-end development technologies (HTML, CSS, JavaScript, etc).
  • Experience designing products that meet accessibility standards and working with developers to implement accessible solutions.

About Us:

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make healthcare more personal, convenient and affordable.

Signify Health, A CVS Health company, provides value-based care, reduces costs and improves outcomes for older adults. Our network of more than 12,000 clinicians across 50 states provides health risk assessments to health plan members. This brings clinicians into patients’ homes to identify chronic conditions, help bridge gaps in care, address social and behavioral risk factors on health and improve members' engagement.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$92,700.00 - $185,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/27/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.