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811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Kotak Mahindra Bank Ltd · Thane, India · Onsite

  • Junior
  • Office in Thane
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  • To Attend the inbound/outbound calls of customers to process the queries & requests to customer's satisfaction
  • To identify and convert the opportunities for cross selling (banking product) on customer's call
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target)