taunton Work Opportunities ∙ Page 1

Position Qualifications

Education: Associate’s Degree or 3–5 years equivalent technical experience. One industry certification or equivalent experience.

Location:

This position is primarily remote; however, travel between client sites and Braver locations will be required and typically averages around 50/50.

Salary:

Starting at 80k

Skill Level:

• Strong understanding of IP networking and remote troubleshooting.
• Experience with Microsoft Windows server/desktop environments and Microsoft 365.
• Familiarity with Azure (Entra, 365 Admin Console, Intune).
• Working knowledge of switching, routing, wireless, firewalls, and Apple Mac technology.
• Ability to work independently and collaboratively.
• Strong analytical, interpersonal, and communication skills.
• Excellent customer service and documentation practices.

Responsibilities

• Uphold Braver’s core values.
• Provide remote or occasional on-site level 2 technical support.
• Manage tickets, projects, and follow-ups promptly.
• Escalate issues outside your skill set.
• Maintain and update client documentation.
• Recommend proactive solutions.
• Perform preventative maintenance.
• Support virtual environments (on-prem/cloud).
• Install/configure/troubleshoot Windows OS, applications, and cloud infrastructure.
• Troubleshoot backups and assist with restoration.
• Install/configure managed service applications.
• Perform network maintenance and upgrades.
• Collaborate with team members for company success.
• Meet billable hours targets.
• Stay current on industry trends.
• Follow TAC and Service Operations procedures.
• Participate in on-call rotation.
• Pursue education/certification goals.
• Attend team/company meetings and TAC technical staff meetings.
• Follow installation procedures and report inadequacies.
• Perform other related responsibilities as assigned.

Standards of Performance

• Maintain excellent client relationships.
• Submit accurate and timely time entries and ConnectWise updates.
• Resolve support calls and managed services issues per SLAs.
• Meet or exceed billable utilization targets.
• Complete tasks professionally and on time.
• Maintain a positive and collaborative attitude.
• Comply with company policies and procedures.
• Incorporate Braver’s core values and ITIL principles.
• Progress toward career goals and certifications.

Physical Requirements & Work Conditions:

• Physical: Ability to lift up to 30 lbs. Ability to stand/sit for up to 14 hours/day.
• Language: Fluent in English.
• Environment: Office and LAN/WAN room settings.
• Schedule: Between 8:30 AM and 5:00 PM.
• Transportation: Valid driver’s license and reliable vehicle.
• Dress: Follow company policy.

At Braver, we’re firm believers in the power of assembling an exceptional team to achieve extraordinary results. What sets us apart? It’s simple: our remarkable people. Here, we’re not just colleagues; we’re a close-knit community of tech aficionados, inventive problem-solvers, and forward-looking innovators. Each of us is eager to collaborate, share knowledge, and embrace fresh perspectives, infusing our workplace with innovation and positivity.

Braver, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Braver recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.