springfield Work Opportunities ∙ Page 148

Description

Position Title: Intake Coordinator

Report to: Intake Supervisor

Position Details: The intake coordinator is a self-motivated, task oriented and able to operate in a busy and

fast paced environment. A Team player that has the willingness to learn new processes and tasks, in

a customer service world. This position is responsible for working with the intake team and individually

reviewing, processing and inputting pt referrals into our provided software. Customer service,

communication and multi-tasking are a big part of this position, as you may be required to make phone

calls for updates or request to patients or referral sources.

Key responsibilities:

• Receive incoming referrals for processing.
• Gather all admissions paperwork and entering it digitally.
• Verifying medical insurance coverage and benefits for each patient.
• Processing each referral in its entirety.
• Answering phone and email inquiries.
• Addressing any patient and referral source questions complaints or concerns.
• Performing clerical work, such as copying, and faxing as needed.
• Preparing and maintaining patient charts.
• Complying with the regulations and policies of the facility.
• Managing portals with incoming referrals for potential patients.
• Any other intake job assignments given.
• Be able to multitask when processing referrals, answering phones and responding emails.

Minimum requirements: The requirements listed below must be documented and/or observed.

• High school degree or GED
• At least one (1) year experience in a home health intake
• Prior experience working in a fast-paced office environment.
• Comfortable working with Microsoft Office products.
• Reliable transportation.
• Available to work overtime if required.
• Any other jobs you are assigned.