spokane-valley Work Opportunities ∙ Page 1

Description

Summary

The Accounts Receivable (AR) Specialist is responsible for managing incoming payments, ensuring timely collection of outstanding invoices, reconciling accounts, and maintaining accurate financial records. This role works closely with customers and internal departments to resolve billing issues, improve cash flow, and support the overall financial health of the organization.

Essential Duties and Responsibilities

• Process, post, and reconcile customer payments (checks, ACH, credit card, wire transfers).
• Generate and distribute accurate customer invoices and account statements.
• Monitor customer accounts for overdue payments and follow up on outstanding balances.
• Communicate with customers via phone and email to resolve billing discrepancies or disputes.
• Maintain customer records and ensure accounts are updated with current contact and payment information.
• Maintain positive relationships with customers, sales and customer service. 
• Collaborate with sales, operations, and customer service teams to resolve account issues.
• Prepare monthly aging reports and assist with cash flow forecasting.
• Ensure that all billing and collection activities adhere to company policies, credit terms, and accounting standards.
• Assist in reviewing and processing customer credit applications, ensuring all required documentation is complete and accurate.
• Contact trade and bank references to evaluate customer creditworthiness and assess risk.
• Analyze financial information and credit data to establish appropriate credit limits and payment terms in alignment with company policies and risk tolerance.
• Collaborate with sales, operations, and customer service teams to resolve account issues.
• Support month-end and year-end closing processes, including account reconciliations.
• Assist with audits by providing necessary documentation and reports.
• Recommend process improvements to increase efficiency in billing and collections.
• Oversees and takes responsibility for financial procedures and records
• Communicates in a professional, respectful, and courteous manner with all employees, customers, and others with whom we may work
• Contributes to a successful workgroup and fosters a team-oriented culture through positive interactions, active listening, meaningful collaborations, high employee engagement, and the constructive exchange of ideas designed to meet or exceed the organization’s strategic goals
• Other duties will be assigned during the course of employment 

Requirements

Qualifications

• Education: High school diploma or equivalent; associates degree in accounting or business preferred.
• Experience: 2+ years of accounts receivable, billing, or general accounting experience.
• Strong knowledge of accounting principles and practices.
• Proficiency in accounting software (e.g., QuickBooks, NetSuite, SAP, Oracle) and MS Office (Excel, Word, Outlook).
• Excellent attention to detail and organizational skills.
• Strong communication and problem-solving abilities.
• Ability to work independently and as part of a team in a fast-paced environment.

Physical Work/Environment Requirements

Work is performed in an office environment (constant 67-100%) and requires seldom (0-10%) movement into a warehouse environment.

Physical Demand

• Sitting: Constant 67-100% - Sit on adjustable computer chair at desk (may stand)
• Standing: Occasional 11-33% - Intermittently stand on tile, carpet or cement floor
• Walking: Occasional 11-33% - Walk among workstations on tile, carpet or cement floor
• Heights/Ladders/Stairs: Seldom 0-10% - Use ladder to retrieve product from shelves
• Twisting at waist: Seldom 0-10% - Twist to lift product/documents
• Bending/Stooping: Seldom 0-10% - Alternate bend/stoop
• Squatting/Kneeling: Seldom 0-10% - Alternate squat/kneel
• Crawling: Never
• Reaching Out: Seldom 0-10% - Pick product from shelves and retrieve documents
• Talking/Hearing/Seeing: Constant 67-100% - Talk/hear/see people/English documents/instructions
• Working Above Shoulders: Seldom 0-10%
• Handling/Grasping: Constant 67-100% - Hold/grasp controls, hand tools, documents/products
• Fine Finger Manipulation: Constant 67-100% - Keyboard typing, writing, filing, controls on equipment
• Foot Controls: Never
• Driving: Never
• Repetitive Motion: Constant 67-100% - Computer mouse use, keyboard typing
• Vibratory Tasks: Never
• Lifting 15 lbs.: Seldom 0-10% - Lift work documents and/or product
• Carrying 15 lbs.: Seldom 0-10% - Carry work documents and/or product
• Pushing/Pulling 15 lbs.: Seldom 0-10% - Push/pull product to load/unload, open/close file cabinet
• Comments: Alternate body movements may be used per employee discretion

Reasonable Accommodation Notice

Reasonable accommodations may be made to enable individuals with disabilities to perform job functions, ask Manager.