spokane Work Opportunities ∙ Page 1

• Delivers overall performance and results for the CSC.
• Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives.
• Ensures the CSC is a “customer-centric” team that is focused on building strong and effective partnerships
• Develops CSC plans and priorities to address resource and operational challenges as guided by the Regional Manager and company standard operating procedures and policies.
• Communicates company values, strategies and objectives in an effort to share information and while encouraging feedback and input.
• Review budgets and develop the annual operating plan business review.
• Develop short and long-range business plans to increase incremental business, revenues and margins.
• Directs, coaches and develops CSC staff including Operations Supervisor, Dispatcher, Router, Office Administrator, Driver Maintenance, Charter Coordinator and Safety Supervisor to obtain the required skills and abilities to act independently in their job assignments.
• Builds company image by collaborating with customers, government, community organizations, and employees while demonstrating strong and ethical business practices.
• Creates a culture of safety while providing a high quality of service.
• Identifies key safety issues affecting the safety of passengers and employees and takes corrective action to resolve these concerns
• Meets regularly with school district administrators to review service quality and performance.
• Enhances and builds on current customer relationships to ensure customer retention.
• Works with Regional Vice President and Marketing & Sales department in gathering data and assisting in the sales process in pursuit of new business.

%3Cul%3E%0A%3Cli%3E%3Cfont face=%22Arial%22 size=%222%22%3EBachelor’s degree in business administration, management or related field or 10-12 years of comparable experience; MBA preferred %3C/font%3E%3C/li%3E%0A%3Cli%3E%3Cfont face=%22Arial%22 size=%222%22%3EAt least 3 years of supervisory experience and P%26amp;L oversight%3C/font%3E%3C/li%3E%0A%3Cli%3E%3Cfont face=%22Arial%22 size=%222%22%3EProven ability to meet service delivery expectations including customer and safety%3C/font%3E%3C/li%3E%0A%3Cli%3E%3Cfont face=%22Arial%22 size=%222%22%3EAbility to travel up to 10%%3C/font%3E%3C/li%3E%0A%3Cli%3E%3Cfont face=%22Arial%22 size=%222%22%3EBi-lingual abilities a plus%3C/font%3E%3C/li%3E%0A%3Cli%3E%3Cfont face=%22Arial%22 size=%222%22%3EKnowledge of risk assessment to resolve customer issues which do not expose the Company to unnecessary risk.%3C/font%3E%3C/li%3E%0A%3Cli%3E%3Cfont face=%22Arial%22 size=%222%22%3EKnowledge of the companies, service promise, services, capabilities, policies, procedures and practices to %3C/font%3E%3Cfont face=%22Arial%22 size=%222%22%3Eeffectively manage CSC personnel. %3C/font%3E%3C/li%3E%0A%3Cli%3E%3Cfont face=%22Arial%22 size=%222%22%3EKnowledge of customer service best practices to build strong customer relationships %3C/font%3E%3C/li%3E%0A%3Cli%3E%3Cfont face=%22Arial%22 size=%222%22%3EKnowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents.%3C/font%3E%3C/li%3E%0A%3Cli%3E%3Cfont face=%22Arial%22 size=%222%22%3EKnowledge of leadership and management practices and techniques. %3C/font%3E%3C/li%3E%3C/ul%3E%0A%3Cdiv%3E%3Cb%3E%3Cfont face=%22Arial%22 size=%222%22%3E%26nbsp;%3C/font%3E%3C/b%3E%3Cfont face=%22Arial%22 size=%222%22%3E%26nbsp;%3C/font%3E%3C/div%3E%0A%3Cdiv%3E%3Cfont face=%22Arial%22 size=%222%22%3EDurham School Services is an Equal Opportunity Employer%3C/font%3E%3C/div%3E%0A%3Cdiv%3E%3Cfont size=%222%22%3E%3C/font%3E%26nbsp;%3C/div%3E%0A%3Cdiv%3E%3Cfont face=%22Arial%22 size=%222%22%3EFor more information please visit %3C/font%3E%3Ca href=%22http://www.durhamschoolservices.com/%22%3E%3Cfont face=%22Arial%22 size=%222%22%3E%3Cfont color=%22#0000ff%22%3Ehttp://www.durhamschoolservices.com%3C/font%3E%3C/font%3E%3C/a%3E%3Cfont face=%22Arial%22 size=%222%22%3E or %3C/font%3E%3Ca href=%22http://www.nellc.com/%22%3E%3Cfont face=%22Arial%22 size=%222%22%3E%3Cfont color=%22#0000ff%22%3Ehttp://www.nellc.com%3C/font%3E%3C/font%3E%3C/a%3E%3Cfont face=%22Arial%22 size=%222%22%3E. %3C/font%3E%3C/div%3E%0A%3Cdiv%3E%3Cfont size=%222%22%3E%3C/font%3E%26nbsp;%3C/div%3E%3Cfont color=%22#ffffff%22%3E%3Cb%3E%3Ci%3E%3Cfont face=%22Arial%22 size=%222%22%3EKey Words%3C/font%3E%3C/i%3E%3C/b%3E%3Ci%3E%3Cfont face=%22Arial%22 size=%222%22%3E: Student Transportation Manager, Manager of Student Transportation, Transportation Manager, Transit Manager, Location Manager, Contract Manager, Assistant Transportation Director, Student Transportation Director, Transportation Director, Bus, School Bus, Buses, Coaches, Student, Pupil, Passenger, Charter, Transportation, Transit, Para transit, Special Needs Transportation, Logistics, Operations,%26nbsp; Transport, Route, CMF 88, 88M, 88N, 88Z%3C/font%3E%3C/i%3E%3C/font%3E