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Description

About Alpine

Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence.

About the Role

Alpine Home Air is seeking a Director of Warehouse Systems & Execution to design and own the operational systems that govern fulfillment execution.

This role sits at the intersection of physical operations, data systems, performance economics, and emerging AI workflows. The mandate is simple but demanding: make warehouse execution predictable, measurable, and continuously improvable — without reliance on constant human intervention.

This is a senior, high-agency role for someone who thinks in systems, understands how data becomes behavior, and can translate abstract logic into real-world execution.

Authority & Scope

• Ownership of warehouse execution systems and standards
• Authority to design and modify SOPs, controls, and workflows
• Authority to place quality holds and stop shipments
• Direct influence over warehouse leadership performance management
• Partner-level collaboration with the National Director of Warehousing, IT, and Analytics

Core Responsibilities

Operational Systems Ownership

• Own how work flows through receiving, inventory, picking, packing, shipping, and exception handling
• Translate business intent into executable warehouse systems
• Reduce dependency on heroics, escalation, and personality-driven enforcement

ERP & Data Fluency

• Develop deep working understanding of Alpine’s custom-built ERP
• Ensure physical execution aligns with system logic and data integrity
• Identify gaps between system design and real-world behavior — and close them

Metrics, Reporting & Performance Economics

• Partner with analytics to design and interpret PowerBI dashboards
• Ensure metrics reflect true operational reality, not vanity outputs
• Align execution behavior with performance-based pay models

• Diagnose where metrics are driving the wrong behavior and redesign accordingly

Quality, Auditing & Root Cause

• Design inspection, audit, and feedback loops that surface true failure modes
• Lead root cause analysis across damages, discrepancies, SLA misses, and rework
• Implement corrective actions that permanently eliminate recurrence

AI & Automation Enablement

• Identify opportunities to automate audits, anomaly detection, and exception handling
• Collaborate on AI-assisted workflows for quality review, operational monitoring, and decision support
• Translate operational reality into inputs AI systems can reliably act on

Leadership & Enablement

• Build warehouse leadership capability to operate independently within defined systems
• Ensure managers understand why systems exist, not just what to enforce
• Create durable training and documentation that scales

Required Experience

• 7+ years in warehouse, operations, or industrial systems leadership
• Experience working inside complex or custom ERP environments
• Strong data and metric literacy (PowerBI or equivalent)
• Systems thinker who can operate comfortably across physical and digital domains
• Calm, high-agency leader comfortable partnering with strong personalities
• Curious and pragmatic about AI and automation (applied, not theoretical)

Benefits

• Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
• Paid educational and professional development training

About Us

Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:

1. Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
2. Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and
3. Prioritizes a harmonious win for customers, team members, the company and the environment.

Learn more and view all openings at: careers.alpinehomeair.com