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Business Operations Manager, Office of the CEO

The Opportunity:

As a Business Operations Manager, you will be a critical member of the Office of the CEO, working directly with the leadership team to drive Flexport's most important strategic initiatives. This is a high-impact, project-based role for an exceptional individual who thrives on solving complex problems and executing with precision. You will be deployed to go deep on a variety of key focus areas, from optimizing our core products to designing our talent development strategy, acting as an internal consultant and a force multiplier for the executive team.
We are looking for a driven and relentless professional with a track record of success in demanding environments like management consulting, investment banking, or a high-growth startup. This is a unique opportunity to apply your strategic and analytical skills in a hands-on, operational leadership position, with a direct path to becoming a future leader at Flexport.

You will:

• Strategic Project Leadership: Own and drive a portfolio of high-priority, cross-functional projects. This could involve everything from conducting a strategic review of a product line to leading a process re-engineering initiative to designing and implementing a new talent development program.
• End-to-End Problem Solving: Take on ambiguous business challenges, frame the problem, conduct rigorous analysis, and develop and implement data-driven solutions with stakeholders across the company.
• Executive-Level Communication: Synthesize complex data and insights into clear, concise presentations for the CEO and senior leadership team.
• Cross-Functional Influence: Act as a force multiplier, building consensus and driving alignment with leaders across the company's product, engineering, sales, and operations teams without direct authority.
• Leadership Bench Building: Spend time embedded within a specific business unit or product team to understand their operations, identify gaps, and help cultivate the next generation of leaders.
• Special Projects: Take on ad-hoc projects from the CEO and Chief of Staff that are critical to the company's success.

You should have:

• 4-8 years of professional experience in a highly analytical and fast-paced environment, such as management consulting, investment banking, a strategy/operations, or finance role in a high-growth environment.
• Exceptional analytical, quantitative, and financial modeling skills. You are comfortable with data and can use it to build compelling business cases and drive decisions.
• Proven track record of end-to-end problem-solving. You have a history of taking a project from an initial idea to full implementation.
• High-achiever with a relentless work ethic. You are comfortable with long hours and the demands of a high-growth, high-stakes environment.
• Structured and logical thinker with the ability to quickly get up to speed on new industries, products, and challenges.
• Outstanding communication and presentation skills. You can distill complex information into clear, actionable insights for an executive audience.
• A desire to transition from a purely advisory role to a hands-on, operational leadership position. You are looking to build and grow a business, not just analyze it.
• A passion for logistics, AI and technology is a plus

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