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Homeoffice Specialist - Program Operations

MyHRABC · Remote, Pennsylvania, United States Of America · Remote

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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary:

This role oversees operational functions and performance of the Virtual Sequestration program. Responsibilities include managing customer implementation, support, and subsequent tactical tasks, ensuring seamless internal/external program operations. This position is categorized as working cross-functionally with various internal teams to work toward seamless execution and growth of the program.  This role will contribute to continuous improvement efforts targeted at enhancing program operations.

    Primary Duties and Responsibilities:

    • This role oversees the onboarding and maintenance functions of the Dedicated Virtual Warehouse program for Global Products and Solutions

    • Responsibilities include managing customer implementation, support, and subsequent tactical tasks, ensuring seamless internal/external program operations

    • This position reporting to the Implementation Manager, is categorized as working cross-functionally with various internal teams to work toward seamless execution of customer implementation and growth of the program.

    • This role will contribute to continuous improvement efforts targeted at enhancing onboarding and implementation customer experience while supporting program growth

    • Supports the Customer Success and Operations Manager with all operational aspects to drive seamless execution of the program

    • Understands and is knowledgeable on all aspects of the program

    • Manages, with direction and support from the Product Manager and Customer Success and Operations Manager, program implementation/customer onboarding, including but not limited to customer set-up, product set-up, kick-off calls, etc., ensuring all tasks are effectively completed to provide a seamless launch to enrolled customers

    • Serves as a key customer contact for questions and issues that arise in the Dedicated Virtual Warehouse program

    • Develop and monitor standard work processes and make suggestions for modifications to increase and improve productivity, efficiency and accuracy for improving program implementations; implements changes as directed or needed

    • Responsible for managing tactical operations with high level of complexity

    • Leads identification and preparation of data and KPIs for tracking customer behavior and system performance, ensuring customer-facing teams are prepared with data and insights to support clients and improve pull-through of the program

    • Creates and manages on-going internal and external reports – identifies opportunities for streamlining and/or creating dashboards to best support internal/external requirements

    • Manages on going communications and support for internal teams, leading meetings as needed/required as it relates to initial implementation and ongoing program growth

    • Maintains and shares customer onboarding feedback loop to identify opportunities for improved onboarding experience

    • Defines and understands the technical scope and objectives of the program

    • Adheres to and assists in the development of standards and procedures for program reporting and documentation

    • Works cross-functionally and clearly communicates program onboarding activities, action items, risks, etc.

    • Provides training to internal and external customer-facing teams on the program to answer high level questions

    • Participates in customer and sales calls as the SME to support program implementation questions

    • Joins all relevant internal calls to understand issues, updates, and changes to the program

    • Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time

    • Must be willing to travel up to 25% of the time (including overnight travel) as required to effectively manage Program

    • Other job duties as assigned

      Required Skills and Qualifications:

      • 3+ years implementation experience required

      • Experience building and managing relationships, including interacting with all levels of management (both internally and client-focused)

      • Project management experience (e.g. lead meetings, draft status reports, develop & manage project plans, track issues/risk logs, develop & monitor resource plans, etc.)

      • Completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education

      • Experience with inventory management, supply chain, and buying operations in a health system preferred

      • Strong aptitude for learning new software concepts and related technologies

      • Ability to work independently and to participate in cross-functional teams

      • Ability to execute and prioritize a large number of tasks in a fast-paced environment

      • Exceptionally detail oriented and relentless in driving projects to completion

      • Possess process and change management skills

      • Outstanding communication (written and oral) and interpersonal skills

      • Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word

      • Knowledge of CRM tools, such as SalesForce


       

      What Cencora offers

      We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

      Full time

      Equal Employment Opportunity

      Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

      The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

      Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

      Affiliated Companies

      Affiliated Companies: AmerisourceBergen Drug Corporation