Remote Jobs Remote - North Carolina ∙ Hiring now - Page 2

What You'll Do 

• Successfully utilizes knowledge of product types, functional and/or technical skills to solution focused, end to end service to our customers on complex insurance questions and issues. 

• Responsible for full working knowledge and expertise in multiple product lines, call/visit types, business processes, eligibility and benefits for IU65, Medicare, Student Blue, Ancillary, and commercial plans. 

• Utilize probing and creative problem solving as well as critical thinking skills and the ability to analyze ambiguous information to resolve all customer inquiries on first contact.  

• Support for sales of IU-65, Medicare, and Ancillary products; analyzes the needs of individual customers, educates them on sales options and recommends products to meet those needs. 

• Build and maintain effective relationships with Individual customers to meet sales and retention goals. 

• Support and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service and sales solutions to increase stakeholder satisfaction, retain customers and impact sales goals. 

• Identify, understand and anticipate customers’ unexpressed needs and concerns in a caring manner. 

• Ensures final disposition of each inquiry in a timely manner while systematically documenting detailed customer information relevant to each customer contact.  Provides instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries. 

• Educate and encourage customers on the use of alternative delivery channels (i.e. self-service, web). 

• Assist with outbound call campaign and related segment needs as necessary. 

• Facilitate product and/or segment related presentations and webinars as necessary. 

• Represents Blue Cross NC at community events, in and around the center location, and at times other areas of the state. Events may be after hours or on weekends. 

• Assists with management of relationships with non-profit partners and potential needs they may have related to the Center space. Facilitating use of the space and event activation for non-profit partners.