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Join our global collections team at Clarivate as a Senior Collections Specialist! Are you passionate about building strong customer relationships and ensuring financial stability? As a Senior Collections Specialist, you'll play a crucial role in our dynamic team, working closely with management, accounts receivable, customer service, and sales. Your expertise will help us meet customer needs, reconcile accounts, and resolve past-due balances, all while maintaining the highest standards of quality and professionalism.

About You – experience, education, skills, and accomplishments… 

• Bachelor’s degree in Accounting or related field preferred, or equivalent combination of education and experience will be considered
• Strong technology skills, with strong working knowledge of Microsoft Excel and Microsoft Word.
• Experience using Oracle or similar ERP system

It would be great if you also had… 

• Working knowledge of systems used at ProQuest (i.e.: Oracle)
• 2+ years of B2B collections experience

What will you be doing in this role?... 

• Handles daily collection activity through customer contact; records entries within collector file.
• Reviews monthly statements for all customers in territory.
• Maintains collection notes in Oracle to track customer contacts and payment status.
• Initiates credit stops for customers when appropriate to the circumstance.
• Analyze open AR for collections risk for quarterly bad debt reserve calculation; handles categorization and recommendation of reserve amount.
• Maintains close contact with sales to better understand customer landscape.
• Investigates and facilitates resolution for incoming customer inquiries through direct service or referral to correct department.
• Assists with back-office integrations for acquisitions.

Hours of Work 

This is a full-time, hybrid position working out of one of our Ann Arbor office location

Ability to be flexible with working hours across regions and time zones worldwide 

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Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled