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DAS Quality Assurance Manager

Crawford Technologies · Potsdam, United States Of America · Onsite

$75,000.00  -  $75,000.00

  • Senior
  • Office in Potsdam
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As our DAS Quality Assurance Manager, you’ll lead the teams responsible for validating, maintaining, and optimizing the applications and systems that power our Document Accessibility Services (DAS) operations. Your leadership will ensure application quality, production stability, and seamless client delivery across our high-security environments. 

Key Responsibilities

What You’ll Do
  • Lead and mentor the QA Analyst and Production Support Analyst teams to ensure all applications and transforms are tested, validated, and stable prior to production release.
  • Oversee the installation, release readiness, and post-deployment validation of DAS applications.
  • Ensure operational stability through proactive monitoring, root-cause analysis, and resolution of production issues.
  • Partner with Operations, Development, and ACE Services to drive collaboration and maintain alignment with quality and compliance standards (SOC2, HIPAA, PCI).
  • Manage QA documentation, version control, and validation sign-off processes for production readiness.
  • Review metrics and system performance data to identify trends and continuous improvement opportunities.
  • Develop and maintain best practices that ensure application integrity, process consistency, and SLA compliance. 

Skills, Knowledge and Expertise

What You Bring
  • 5+ years of CrawfordTech experience in QA, production support, or technical operations; 2+ years in a supervisory or leadership role.
  • Strong understanding of application testing, release management, and production monitoring.
  • Experience identifying, tracking, and resolving defects in a live production environment.
  • Excellent analytical, communication, and organizational skills.
  • Knowledge of alternate format production (Braille, Large Print, Accessible PDF/HTML, Audio, eText) and CrawfordTech applications is a strong asset.
  • Bachelor’s degree in Computer Science, Information Systems, or related field preferred.

Benefits

At CrawfordTech, we combine innovation and purpose — making information accessible for everyone. You’ll join a collaborative team that values precision, continuous learning, and process excellence. We’ll give you the tools, training, and support to grow your expertise and make a tangible impact in document accessibility.
  • Be part of a growing company and team. 
  • Competitive salary (Commensurate with experience and position and eligible discretionary bonus) 
  • Excellent benefits
    • Medical
    • Dental
    • Vision
    • Short Term Disability
    • Long Term Disability
    • Group and Voluntary Life
    • Sick Time Pay
    • Vacation Pay
    • Holiday Pay
  • Be part of a rapidly growing software company
 How long will the role be open for? Until filled!

Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications.

We thank all applicants for their interest in joining our team. Those short listed will be contacted.

Should you need any assistance in the application process, please contact [email protected].

 Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.