Summary of Job Purpose

Job Duties and Responsibilities

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job we expect an enthusiastic and cooperative response.

• Demonstrate an on-going commitment to delivering excellent customer service.   This involves interacting with guests in a courteous manner, and being able to answer questions professionally.
  • Parking – The Base Area Attendants (B.A.A.) are the front line of employees for Dodge Ridge.  They are the first employees the guest will encounter when they arrive.  B.A.A. will need to have a complete knowledge of the ski resort and all of the services that we have to offer.  They will need to be able to control the flow of traffic entering and exiting the resort in a safe and orderly manner, while parking the guests in a timely manner in sometimes adverse conditions.

• Maintenance – B.A.A will be responsible for maintaining all the restrooms in the base area in a clean and safe manner; by cleaning sinks, floors, toilets and trash receptacles.  Maintenance also involves emptying and maintaining trash and recycle bins, cleaning tables and other cleaning duties as required.        B.A.A. will be asked to do litter removal on a regular basis.
• Snow Removal – B.A.A. will be responsible for shoveling snow from stairs, walkways, roofs, and decks, either by using a shovel or operating a snowblower. Snow removal duties may also involve moving outdoor furniture, spreading salt and placing slip and fall signs.
• Garbage Removal – Empty garbage and recycle cans as required during the day, monitor heavy usage areas on a regular basis, coordinate other staff assigned to garbage. Clean cans as required during rounds, transport garbage to the cramalot and recycle bin and dispose of safely. Ensure that all cans are left empty by the end of the shift.
• Parking Lead duties – The Parking Lead may also be required to manage and direct other parking lot employees in order to ensure an efficient, safe and orderly filling of the parking lot. The lead may also be involved in other parking lot roles such as the car count, parking lot pack up, responding to parking lot incidents etc.
• Lock up and hand over – Un-chuck doors in Family Lodge and Creekside, lock locker rooms at 5pm, meet with contract cleaners between 5pm and 5:30pm and transfer any specific cleaning requirements to them from the previous night or day as directed by the Facilities Manager

Job Qualifications

• Complete the Base Area Service Attendants Training Program and understand the customer service policy of Dodge Ridge.
• Ability to deliver excellent customer service.
• Be in good physical condition, as this position requires standing outside for long periods of time in inclement weather.
• Ability to accurately follow directions.
• Ability to shovel heavy loads of snow.
• Be aware of the ski area services, terrain and facilities.
• Be well groomed and present a good public image.
• Must posses a valid driver's license and meet the Motor Vehicle Record qualifications as outlined in the Fleet Safety Program.
• Possess the ability to read, speak, and to write English legibly.
• Be punctual, honest, trustworthy and possess good judgment

Job Attitudes

• Provide a positive and helpful attitude towards all our guests and all Dodge Ridge employees.
• Support the Company’s policies and procedures.
• Support the harmony and goodwill of the Company.