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Operations Manager, WA

Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.

This position will effectively manage, streamline and safeguard all warehouse operations and deliveries to customers within the WA and National Loan customer base. Control the receipt, warehousing, transport and distribution of the range of advanced surgical device products and equipment. The role also contains responsibilities as a member of the ANZ operations Management team to fold a functional role for ANZ.

What will you be doing?

• Manage the daily running of the WA operations to ensure bookings are completed in a timely manner in order to meet surgery dates.
• Responsible for the ANZ National Warehouse, including management responsibilities and the follow up and prevention of any performance issues.
• Support the Sales force in liaising with Customers back office team and understanding the customers back office needs and delivering to them.
• Manage business relationships with all key stakeholders such as customer service and sales.

People

• Provide leadership and comply to the Smith and Nephew people processes.
• Ensure Employee engagement is maximized and consistent.
• Ensure daily shifts are covered; this includes organising employee requirements when they are off sick and coordinate the “on call” roster for all team members.
• Promote and manage a clean/ safe work environment with guidance and leadership to all team members, ensuring all activities comply with relevant acts, company policies, legal demands and ethical standards.

Inventory Management

• Ensure in transit report is managed and reconciled on a weekly basis.
• Manage cycle counts and stock takes as per agreed timeframe.
• Manage stock turns and shelf life management ensuring the correct stock is located in the optimum location to improve stock turns and minimise/eliminate stock write off.
• Ensure that all returns are received into SAP and correctly transacted in a timely manner.
• Manage the rotation of inventory and removal of expired items.
• Responsible for stock management practices in the Branch/NDC and processes to support the management of stock on consignment. (rotation, expiration removal and accuracy)
• Coordination to ensure re-pack/Re-Label activities are to specifications of the relevant planner 8. Manage Inventory to ensure E&O, SCRAP is minimal 9. Meet expected level of service through, DIFOT,LIFR & Utilisation

Reporting

• Carry out warehousing, distribution and customer service reporting and metrics daily/ weekly/ monthly or as required and make recommendations where necessary.
• Inventory, E&O and Scrap
• Operations - DIFOT, LIFR, Utilisation.
• Customer Service all issues reported.

Problem resolution

• Identify discrepancies in bookings, ensuring Corrective and Preventive Actions (CAPA) takes place on all occasions to minimize Company risk.
• Ensure nil stocks and/or discrepant stock is investigated and reconciled.
• Leader in Exception management in the NDC and Loan area.

Logistics

• Manage/ perform domestic and international shipping duties and ensure delivery information is communicated to relevant departments.
• Ensure that Freight spend is within Budget for VIC distribution.
• Ensure all procedures are effectively supplied with instruments and implants in accordance with established procedures and Regulatory policies.
• Manage the team to successfully kit, clean and distribute loan sets.
• Continually review customer logistics and delivery requests and requirements and work in partnership with other Operations Leadership Team members to deliver improved customer experiences.

What will you need to be successful?

• Certificate in warehousing and distribution
• Certificate IV in frontline management or other relevant management qualifications Desirable
• MBA Experience Essential
• Proven experience in a customer service/ supply chain environment
• Proven experience in motivating and leading a team.
• History of being accountable from a P&L perspective in managing operational costs within budget Desirable
• Experience in loan set operations, consignment stock and Kit/BOM setup
• Experience working with contaminated materials.
• Exposure to six sigma
• Exposure to the medical device industry Other (technical knowledge etc) Essential

To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people, the patients we serve, and to the wider health of the planet and society.

• Inclusion, Diversity and Equity - Committed to Welcoming, Celebrating and Growing on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Sustainability: Our strategy reflects the social, environmental and economic aspects of sustainable development. Learn more about our Sustainability strategy.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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