Microsoft-office Careers in osage ∙ Page 1

Description

Community Services Supervisor

Department

Osage County

Created

8/14/2025

Reports to

Osage County Manager

Revised

FLSA Status

Exempt

EEO - 1

First/Mid-Level Officials & Mgrs.

Position Type

Full Time

Travel

Occasional travel within service area is required.

Work Hours

Mon – Fri, 8:00 am – 5:00 pm

Positions Supervised

Case Managers, Psychosocial Group Staff, Attendant Care Workers

Summary

The Community Services Supervisor is responsible for overseeing the planning, implementation, and evaluation of community-based programs in Osage County in partnership with the Region Manager. This position provides leadership and supervision to community services staff, including case managers, psychosocial group staff, and attendant care workers, while also managing a small client caseload. The Supervisor ensures compliance with agency policies and regulatory requirements, and plays a key role in referral processing, staff training, and performance evaluation.

Essential Functions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Works closely with the Region Manager to plan, implement, and evaluate community programs in Osage County. 
• Supervises and provides leadership to community services staff, including case managers, psychosocial group staff, and attendant care workers. 
• Provides quality case management services and client care to an assigned client caseload.
• Serves as the primary contact and coordinator for Targeted Case Management (TCM) services, ensuring compliance with agency and regulatory requirements. 
• Assists the Region Manager in processing and assigning new referrals for community services. 
• Provides training and continuing education for all new community services staff, including seasonal/summer hires. 
• Conducts regular chart audits to ensure documentation accuracy, timeliness, and compliance with program standards. 
• Reviews and audits service notes for new staff members to support quality assurance and professional development. 
• Works closely with the Region Manager to identify service gaps, training needs, and process improvements. 
• Supports overall program evaluation and development in collaboration with the Region Manager and agency leadership. 
• Maintains knowledge of current community resources, community needs, and service delivery standards. 
• Provides quarterly performance evaluations to provider staff, including but not limited to available hours, billable productivity, caseload management, initial and subsequent no show/kept appointment rates, sick and vacation utilization, outcome measures, client satisfaction, proper billing of CPT coding, and paperwork completion including timely completion, and quality.
• Maintains accurate and complete records of all client services, as defined by state licensing agencies, funding agencies, and CrossWinds standards and requirements. Submits timesheets and all work-related paperwork in a timely manner and in acceptable format as determined by agency requirements.
• Establishes and maintains a positive working relationship and professional demeanor with clients, external community partners, CrossWinds staff members, and visitors.
• Demonstrates a high level of initiative and creates a positive model for staff to emulate.
• Attends professional workshops and seminars in order to maintain and improve professional skills and meet licensure/certification requirements.

Skills & Abilities

Education

Bachelor’s degree in social work, psychology, counseling, or a related field is required.

Experience

Minimum of 4 years of experience in community mental health with 1 year in a supervisory or leadership role is preferred.

Certifications & Licenses

N/A

Computer Skills

Computer experience in Microsoft Office programs and basic computer fluency.

Additional Qualifications

Ability to successfully lead and direct a team, train staff, and support quality improvement initiatives; ability to work with persons with severe emotional disturbance and/or severe and persistent mental illness; possess demonstrated communication, organizational, and interpersonal skills and ability to react effectively in a variety of human service situations.

Work Environment

This job primarily operates in a professional office setting. This role routinely uses standard office equipment such as tablets/computers, phones, photocopiers, and filing cabinets.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This list is not exhaustive and may be supplemented as necessary.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; handle objects; grasp and reach for items with hands and arms; manipulate hands and fingers; climb stairs; balance; stoop, kneel, or crouch; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Language skills are required, including the ability to read, write, comprehend, and speak the English language. This position also requires the ability to interpret written materials, write reports and business correspondence, and effectively present and respond to questions. 

Important Information

This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA). The agency has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the agency reserves the right to change this job description and/or assign tasks for the employee to perform, as the agency may deem appropriate.

Signatures

Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position.

Print Employee Name _________________________________________

Employee Signature ___________________________________________ Date ______________________

Requirements

Skills & Abilities

Education

Bachelor’s degree in social work, psychology, counseling, or a related field is required.

Experience

Minimum of 4 years of experience in community mental health with 1 year in a supervisory or leadership role is preferred.

Certifications & Licenses

N/A

Computer Skills

Computer experience in Microsoft Office programs and basic computer fluency.

Additional Qualifications

Ability to successfully lead and direct a team, train staff, and support quality improvement initiatives; ability to work with persons with severe emotional disturbance and/or severe and persistent mental illness; possess demonstrated communication, organizational, and interpersonal skills and ability to react effectively in a variety of human service situations.