Remote Jobs Oconus-India-Bengaluru ∙ Hiring now - Page 1

The IT Service desk Analyst supports and coordinates requests and issues across the assigned areas of Information Technology (IT) operations.

Principal Accountabilities

• Provide support to the respective departments or users by monitoring the ServiceNow rightshore queue for incidents and requests.
• Providing support for the local area network (LAN) of India office and reporting any issues or concerns to the reporting supervisor/manager.
• Responsible for IT Asset and Security management for the computers and related equipments of the designated locations.
• Managing the IT asset tracker and conducting periodic audits on the IT assets in accordance with the tracker.

• Support the Right Shore team in the procurement of hardware and software, as well as subcontractor services, in coordination with the respective corporate IT departments.
• Perform any other relevant duties as assigned to the position by senior management.

Knowledge & Skills

• Extensive knowledge of supporting and troubleshooting Windows IT Systems and network infrastructure.
• Comprehensive knowledge of standard office software applications including word processing, spreadsheets, presentations, flowcharting.
• Ability to organize and prioritize multiple work assignments, work with little supervision, and work well under pressure.
• Good interpersonal and communication skills with the ability to communicate effectively with all levels throughout the organization.

Experience & Education

• Five (5) years of experience with information technology environment with strong background in support, system & network infrastructure.
• Bachelor’s degree in an associated discipline preferred.
• Experience in working in a customer oriented professional environment.
• CompTia A+, MCSE certification.
• Any additional technical certifications in IT focus areas is an advantage.

Physical Requirements/Working Environment

• Typically works in normal office environment with controlled temperature and lighting conditions.

Travel

• International travel required as needed.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.