Business Services Manager (Newport News, VA, US)
Liebherr - international Group & family-run company - Liebherr · Newport News, United States Of America · Onsite
The Business Services Manager plays a strategic leadership role responsible for overseeing and integrating a multidisciplinary team that delivers key business support functions across the organization. This role ensures the coordinated execution of business-critical services including project management, operational excellence, data analytics, and serviceability engineering. The successful candidate will drive business performance by enabling continuous improvement, optimizing service delivery, enhancing system sustainability, and providing strategic insights to senior leadership. This role requires a mix of operational acumen, strategic thinking, and hands-on leadership to ensure that the business services team functions as a high-performing unit aligned with the organization’s goals.
Responsibilities
- Lead, coach, and develop a team comprising the Project Manager, Business Excellence Manager, Business Intelligence Analyst, and Serviceability Engineer.
- Foster a high-performance culture based on collaboration, accountability, innovation, and service excellence.
- Align departmental goals and key initiatives with organizational strategy and corporate objectives.
- Coordinate and manage resource planning, budget oversight, and prioritization of crossfunctional initiatives to optimize business outcomes.
- Supervise project execution through the Project Manager to ensure effective planning, execution, monitoring, and closure of projects within scope, timeline, and budget.
- Monitor project risks, dependencies, and cross-functional impacts, facilitating mitigation plans and escalation protocols where necessary.
- Collaborate with the Business Excellence Manager to deploy continuous improvement initiatives using Lean, Six Sigma, Kaizen, or other proven frameworks, enhancing efficiency and reducing waste across business processes.
- Promote a data-driven culture by supporting the Business Intelligence Manager in the development and maintenance of dashboards, KPIs, and performance metrics to enable informed decision-making.
- Analyze operational trends and provide insights and reports to executive leadership to support strategic planning and performance management.
- Oversee the Serviceability Engineer in implementing and maintaining systems, processes, and standards that enhance the reliability, maintainability, and lifecycle value of assets and infrastructure.
- Support the development of serviceability standards and preventive maintenance strategies that align with operational needs and long-term sustainability goals.
- Ensure that engineering solutions are designed with maintainability in mind, facilitating easy servicing, diagnostics, and minimal downtime.
- Lead regular reviews with direct reports to assess progress, remove obstacles, and promote accountability across all functional areas.
- Act as a liaison between business services and other departments (e.g., IT, Finance, HR, Operations) to ensure clear communication, efficient workflows, and alignment on shared objectives.
- Report regularly to senior management on performance outcomes, strategic risks, opportunities for innovation, and progress against targets.
- Stay informed about industry best practices, technology trends, and regulatory changes that could impact business services or operational effectiveness.
Competencies
- Bachelor’s degree in Business Administration, Engineering, Operations Management, or a related field (Master’s degree preferred). Professional certifications such as PMP, Lean Six Sigma (Green or Black Belt), or equivalent are desirable. 7–10 years of progressive experience in operations, business services, or corporate support functions.
- Demonstrated experience managing cross-functional projects, change initiatives, and data-driven performance improvement programs.
- Excellent problem-solving skills.
- Strong communication and teamwork skills, with the ability to work collaboratively across
departments. - Good organizational skills, attention to detail, and the ability to follow technical specifications.
- Knowledge of Outlook software, Excel Spreadsheet software and Word Processing software.
- Proficiency in analyzing service data, using KPIs, and developing technical documentation
- Strong collaboration skills with cross-functional engineering, service, and field teams.
- Strong leadership, team-building, and people development capabilities.
- Excellent organizational, planning, and prioritization skills with the ability to manage multiple initiatives simultaneously.
- Proficiency in project management methodologies and tools (e.g., MS Project, Asana, Jira).
- Solid understanding of business intelligence tools (e.g., Power BI, Tableau) and data governance principles.
- Analytical mindset with strong problem-solving skills and the ability to think both strategically and tactically.
- Excellent written and verbal communication skills, with the ability to present to senior stakeholders.
- Ability to obtain and maintain Local Mine induction and access.
- Ability to obtain and maintain Local Mine HSE certification.
- Ability to obtain and maintain a valid passport and driver’s license.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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