Remote Jobs Mississippi Remote ∙ Hiring now - Page 1

Available Training Classes and Production Schedules:

Start Date 1: Monday, 03/17/2025

Training Schedule: 03:30 pm to 12:00 am EST, Monday through Friday for 2 weeks

Production Shifts: Evenings and Nights. Start times between the hours of 04:00 pm and 07:00 pm EST with various day off options available, either two weekdays or one weekday & one weekend day. Full-time only.

*Limted overnight shifts available. 

Start Date 2: Monday, 04/07/2025

Training Schedule: 01:00 pm to 4:00 pm EST, Monday through Friday for 2 weeks

Production Shifts: Afternoons and Evenings. Start times are to be determined at this time with various day off options available, either two weekdays or one weekday & one weekend day. Full-time only.

Start Date 3: Monday, 04/07/2025

Training Schedule: 01:00 pm to 4:00 pm EST, Monday through Friday for 2 weeks

Production Shifts: Afternoons and Evenings. Start times between the hours of 01:00 pm and 04:00 pm EST with various day off options available, either two weekdays or one weekday & one weekend day. Full-time only.

*Limited early morning and overnight shifts available. 

We’re currently hiring for Remote - Response Associates in Roadside Assistance to take inbound calls and dispatch assistance to customers experiencing vehicle emergencies.

About the Role:

As a Response Associate, you’ll be the first point of contact for customers experiencing stressful and often dangerous roadside emergencies. Whether they’re stranded due to a flat tire, dead battery, or mechanical failure, you’ll be their lifeline—listening empathetically, gathering critical location & vehicle information, and dispatching the appropriate service provider (tow truck, locksmith, jump start, etc.).

Beyond dispatching assistance, you’ll provide clear updates, manage expectations, and ensure the customer feels supported throughout the process. Your role is vital in delivering timely roadside solutions, directly impacting customer safety, satisfaction, and Agero’s reputation as a trusted service provider.

Your Impact:

• Assist customers in distress with professionalism, empathy, & compassion, recognizing that they may be frustrated, upset, or scared.
• Provide clear, effective communication and genuine reassurance to manage expectations, adjusting your approach based on the customer’s circumstances to ensure a positive experience.
• Partner with Service Providers efficiently to coordinate and dispatch roadside assistance, providing accurate information and ensuring timely support to customers.
• Make quick, informed decisions under pressure while staying calm and composed to ensure the best possible outcome.
• Enhance customer satisfaction and brand loyalty by delivering exceptional service and accurate assistance, especially in challenging and high-pressure situations.

What You'll Do: 

• Handle a high volume of inbound calls, gathering essential details such as the customer’s location and vehicle issues to provide prompt and reliable assistance, ensuring customers receive the help they need when they need it most.
• Quickly and accurately dispatch the appropriate roadside assistance services, providing regular updates and ensuring customers feel informed, supported, and cared for every step of the way.
• Calmly de-escalate frustrated customers by actively listening to their concerns, validating their feelings, and offering clear, empathetic solutions to resolve the situation and get them safely back on the road.
• Efficiently navigate multiple computer systems to ensure seamless and accurate coordination of services, providing timely assistance to customers.
• Excel in a fast-paced, metrics-driven remote environment, where consistent attendance, high performance, exceptional customer service, and continuous learning are valued and recognized and rewarded. 

What We're Looking For:  

• Empathy in Action: Ability to connect with customers, show understanding, and provide reassurance during stressful situations.
• Effective Two-Way Communication: Strong listening skills and the ability to clearly explain solutions and updates to customers.
• Sound Judgment Under Pressure: Quick decision-making skills to assess situations and determine the best course of action.
• Multi-Tasking Mastery: Ability to handle multiple customer interactions, navigate different systems, and manage dispatch requests efficiently.
• Strong Problem-Solving & De-Escalation Skills: Address customer concerns with patience and professionalism while finding effective resolutions.
• Computer & Technical Proficiency: Comfort navigating multiple digital tools and dispatch software to provide accurate and timely assistance.

What You'll Need: 

• Genuine passion for helping others, supported by previous experience in customer-facing or support roles. 
• Experience in customer service, sales, or technical support, preferably in a fast-paced environment. Contact center experience is a plus.
• Comfortable handling high-volume calls in a structured, metrics-based environment with a focus on meeting and exceeding customer satisfaction goals.
• Self-motivated and able to work independently in a remote setting.
• Familiarity with Google Workspace (Docs, Sheets, Gmail) and web-based CRM systems.

Position Requirements: 

• Must reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
• Availability to work flexible hours, including evenings and weekends, to accommodate varying customer needs and peak call times.
• Must be able to successfully pass a criminal background check.
• Has compatible remote technology, including a home computer, secure high-speed internet, webcam, in-service cell phone, and wired headset.
• Click HERE to learn more about remote technology requirements! 

Pay and Benefit Information:

• Pay: $16.25 per hour + opportunity to earn a monthly bonus based on performance & attenance and any applicable shift differentials. 
• Benefits: Medical, Dental, Vision, 401K, Tuition Reimbursement, PTO, Career Advancement and more. 
•  Click HERE to learn more about the compensation package!