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Technical Service Representative (Mesa, AZ, US, 85210-6105)

Komatsu · Mesa, United States Of America · Onsite

  • Office in Mesa
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Job Overview

We are looking for a Technical Service Representative to assist with the service and repair of heavy equipment. 

Key Job Responsibilities

  • Lead issue resolution teams in the field to effectively research, document and review Product Issues occurring on P&H Equipment
  • Lead machine troubleshooting, inspection and audit teams. Accurately report machine condition, repair/maintenance recommendations, time to repair/service, and recommended upgrades. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.
  • Assume project management of major electrical field jobs. Assist electricians with installations, wiring and commissioning of this equipment.
  • Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customers needs. 
  • Mentor and Supervise other Technical Service Representatives.  Lead training activities, mentor, and actively promote a learning networking culture between Komatsu Service Centers and Product Support to transfer knowledge and develop Komatsu Technical Service Representatives.  

Qualifications/Requirements

  • Must be knowledgeable in Electrical Theory and in the Electrical Field. Understand how circuits work and how to read and understand Electrical Schematics.
  • Must be proficient at using Computers. Must be able to connect monitoring devices to analyze signals and interpret data that we will be gathering at any given time.
  • Must be prepared to perform Root Cause Analysis on failures and effectively draft reports for customers, internal personnel and Product Support.
  • Must have great communication skills in person, on the phone and on a computer.
  • Must have strong leadership skills and be able to work in a Team Environment for the  betterment of Komatsu Mining. 

Additional Information

 

Hiring Range 

At Komatsu, your base pay is one part of your total compensation package. This role pays $NA. The actual offer will consider a wide range of factors, including experience and location.

 

Diversity & Inclusion Commitment 

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.  United, we are on a journey towards a sustainable future that creates value together.  

 

Company Information 

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.  Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.  Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.  Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.  If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world! 

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/