meadville Work Opportunities ∙ Page 1

Duties and Job Responsibilities:

• Serves as receptionist – greets patients and visitors
• Registers patients according to approved policies and procedures
• Performs insurance verification procedures
• Communicates with patients, employers, nurse case managers and workers compensation insurance companies regarding issues as needed
• Collects patient copayments and self-pay amounts
• Balances receipts at the end of the day
• Reviews patient chart to assure information is up-to-date and checks for the need for new patient forms
• Obtains and enters accurate demographic and billing information as required
• Prepares and forwards miscellaneous paperwork, i.e.-physical education and RTW papers, etc.
• Assumes responsibility for maximizing patient satisfaction
• Stresses positive guest relations
• Route incoming faxes to appropriate provider/staff
• Scan patient information into electronic chart
• Collect papers from all teams/departments throughout the day that need scanned into patient chart
• Address medical records requests via mail, fax or phone by following procedures in a HIPAA compliant manner
• Answer and direct calls to appropriate personnel/team
• Open, sort, date and distribute hospital and postal mail daily
• Check online & newspaper obituaries and mark deceased accounts and send message to teams as necessary
• Act as liaison between MMC and OAM residents/physicians for hospital consultations
• Under the supervision of the Operations Manager - record, maintain and manage hold and phone tree messages
• Other duties as assigned