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Sales Support and Customer Service Representative

Charcuterie · Mapleville, United States Of America · Onsite

$60,000.00  -  $65,000.00

  • Professional
  • Office in Mapleville
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We are seeking a highly motivated and experienced Sales Support and Customer Service Representative to join our dynamic team. The ideal candidate will play a pivotal role in engaging with customers, driving incremental sales opportunities, and providing exceptional service to our valued clients. accounts.


Duties/Responsibilities
  • Requirements include a deep understanding of all customer support processes & systems and the ability to navigate changes & upgrades.
  • Respond to questions from customers.
  • Participate in meetings with the customer service team to discover new communication tactics and maintain expert knowledge about company products or services to best assist
  • Manage order processing efficiently and accurately to ensure timely delivery and customer satisfaction.
  • Work collaboratively with the sales team to identify and capitalize on incremental sales opportunities, as well as win back lost accounts.
  • Handle customer set-up tasks, including managing customer portals and maintaining One World Sync information.
  • Serve as a super user for all order and sales applications such as Deacom, Nav, and EDI, ensuring smooth operations and optimal customer service.
  • Verify pricing accuracy to guarantee precise invoice pricing for customers.
  • Monitor and oversee aging inventory to proactively address inventory challenges and maintain optimal stock levels.


    • Required Skills/Abilities:
  • Order Processing
  • Internal Selling – Engage with customers to sell incremental opportunities & bring back lost accounts.
  • Customer Set up, Customer Portal Management and One World Sync Maintenance.
  • Super User all order & sales applications – Deacom, Nav, EDI
  • Aging Inventory Oversight


    • Education and Experience
  • A minimum of 3 years of experience in sales support and customer service roles.
  • Strong understanding of customer support processes and systems with the ability to adapt to changes and upgrades.
  • Excellent communication skills to engage with customers effectively and provide a high level of service.
  • Ability to participate in team meetings to develop new communication strategies and enhance customer service tactics.
  • Expert knowledge of company products or services to offer comprehensive assistance to customer accounts