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Are you passionate about leveraging cutting-edge AI technologies to create innovative solutions that enhance customer engagement? We are seeking a dynamic and visionary  Expert Insights GenAI Product Manager to lead the development of a GenAI powered conversational interface from the ground up. In this pivotal role, you will define the product strategy, collaborate with cross-functional teams, and drive the roadmap for a state-of-the-art portfolio analytics platform. If you have a strong technical background, exceptional leadership skills, and a user-centric mindset, this is your opportunity to make a significant impact in the world of AI-driven customer interactions. Join us and be at the forefront of transforming how businesses connect with their clients!

Core Responsibilities

• Leads the strategic vision and roadmap for the enablement of artificial intelligence (AI) and machine learning (ML) technology across products within a specific business area, demonstrating a deep understanding of the product(s) and technology required to create efficiencies and value through AI-based solutions. Products may have enterprise-wide implications.
• Define Product Strategy: Develop and drive the product strategy for a conversational AI platform, ensuring alignment with business goals and customer needs.
• Cross-functional Collaboration: Work closely with engineering, UX/UI, sales, and other stakeholders to guide products from conception to launch.
• User-Centric Design: Gather and analyze user feedback to continuously improve the chatbot's user experience and engagement.
• Roadmap Development: Create and manage high-quality requirement roadmaps based on strategic goals and user feedback.
• Backlog Management: Prioritize and manage the product backlog, ensuring readiness for upcoming sprints.
• Performance Monitoring: Define and analyze metrics to measure and benchmark the chatbot's success.
• Product Launches: Coordinate with cross-functional teams to ensure effective product launches and optimizations.
• Participate in special projects and performs other duties as assigned.

Qualifications

• 8+ years in product management or related technical roles, with a focus on Generative AI or Large Language Models.
• Demonstrated experience in developing and driving the product strategy for a conversational AI platform, ensuring alignment with business goals and customer needs.
• Strong experience in cross-functional collaboration guide products from conception to launch.
• Understanding of performance monitoring, defining and analyzing metrics to measure and benchmark the chatbot's success.
• Stakeholder management, strategic thinking, prioritization skills
• Prior experience with driving the vision, strategy and roadmap for a new initiative.
• Experience in a Product Owner or Product Manager role, specifically where that role regularly liaised with both business and technical teams.
• Demonstrates strategic mindset, shows technical expertise, uses business insight, cultivates innovation, embraces change, and demonstrates tech savviness.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.