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Regional Product Support Manager

Redline Equipment · Litchfield, United States Of America · Onsite

  • Senior
  • Ufficio in Litchfield
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About the Position:

  • Regional Product Support Manager is responsible for overseeing Parts and Service operations across designated Redline Dealership locations. 
  • This leadership role focuses on driving departmental performance, developing performance, departmental leaders, and ensuring operational excellence in facilities, fleet, safety and customer satisfaction. 
  • Success in this role requires strategic planning, disciplined execution, and alignment with company policies and goals.


Responsibilities:

  • Supervise staff to develop and sustain a high level of employee performance and morale that is highly aligned with our mission and core values.
  • Ensure location training and safety objectives are met.
  • Achieve annual performance targets.
  • Responsible for directing parts and service operations.
  • Align and implement company Policies, Standard Operating Procedures, Bulletins and Campaigns.
  • Create and ensure strategies to improve sales and customer satisfaction.
  • Work closely with all other departments and regions to achieve company objectives.
  • Ensure that customer issues are resolved promptly according to company guidelines.
  • Identify, monitor and recommend needed resources.
  • Timely completion of performance evaluations, salary reviews, interviewing and hiring.
  • Monitor training and identify personnel development needs within assigned locations.
  • Responsible for location financials and management of departmental expenses to remain within budgetary guidelines.
  • Oversee inventory control and maintenance management.
  • Perform other related duties as assigned.

 

Qualifications:

  • Minimum of 5 years experience in Parts and Service operations, preferably within a dealership environment
  • Proven leadership in managing teams and driving departmental performance
  • High School Diploma/GED required
  • Bachelor’s degree in Agribusiness, Management or related field preferred
  • Strong communication, coaching, and problem-solving abilities
  • Excellent interpersonal skills
  • Proficient in Microsoft Word, PowerPoint and Excel


What is Redline Equipment?

  • We are an agriculture equipment dealership with 11 different locations throughout the Midwest region with Case IH being our primary brand of equipment.
  • Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth