leesburg Work Opportunities ∙ Page 1

344 Remote & work from home jobs online

Loudoun County Government, VA Logo

Cashier

Loudoun County Government, VA · Leesburg, United States Of America · Onsite

$43,548.00  -  $71,855.00

Loudoun County Government, VA Logo

Pretrial Officer

Loudoun County Government, VA · Leesburg, United States Of America · Onsite

$64,586.00  -  $109,797.00

Patient Service Center Representative-Leesburg, GA

None · Leesburg, United States Of America · Onsite

$21,860.00  -  $42,577.00

  • Junior
  • Office in Leesburg
Apply Now
 
 

JOB SUMMARY

Responsible for the efficient operation of the patient service center ensuring that all calls are handled in a timely manner. Reports to the PSC Manager. Additional responsibilities include some typing, sorting mail, postage, and routing requests for supplies to Administration.



DUTIES AND RESPONSIBILITIES

  • Transfer phones to/from the answering service in the a.m. and p.m.
  • Notifies answering service of any changes on the daily “call” schedule for physicians.
  • Responds to emergency calls according to established procedures.
  • Answers all calls by the second ring and directs them to the appropriate department.
  • Communicates general clinic information to the public by phone.
  • Schedules appointments by obtaining thorough patient information (i.e. chief complaint, symptoms, reason for appointment) including recent specialist and ER visits.
  • Maintain provider templates scheduling out in time and also new providers
  • Maintains office equipment which includes but not limited to: postage equipment, copy machine, telephone system, fax equipment, etc.
  • Updates in-house telephone directory and maintains accurate listing based on changes.
  • Balances provider schedule for efficient patient flow.
  • Lock up after hours and open in the mornings.
  • Call patients as directed by manager for appointment reminders.
  • Receives and updates schedule changes per provider schedule.
  • Understands HIPAA requirement and conducts clinical business processes that ensures patient privacy as a priority.
  • Open/maintains scheduling template in eCW.
  • Assist with lost to follow-up and cancellation recall lists to get patients back into care.
  • Other duties as assigned.


EDUCATION, EXPERIENCE, AND SKILLS

  • High school graduate.
  • Prior training in customer service and public relations highly desirable.
  • One year experience as a switchboard operator with a system having at least 20 incoming lines in a similar work environment.
  • Ability to work under stress and an emphasis on excellent telephone communication skills.