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Homeoffice Training Specialist

Quenchwater · King of Prussia, United States Of America · Remote

  • Professional
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About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results


Position Summary

Culligan Quench is currently seeking a Training Specialist to join our Training and Enablement team, supporting both the Customer Care and Sales teams alongside our team of trainers. The Training Specialist is responsible for the quality of our work across the Customer Care and Sales as it relates to our interactions with customers, leveraging the best of our technology and understanding everyday policies and procedures. The Training Specialist is primarily focused on ensuring customers are consistently delighted with the knowledge, professionalism, courtesy and efficiency of our customer-facing employees, and that our employees are able to effectively move through our systems to gather the right data and perform the right actions to support our customers. The Training Specialist will work closely with the Sr. Manager of Training & Enablement as well as the Leadership & Development Manager to provide top tier new hire experience, produce improved SOPs, and continued education for Customer Care & Sales team as well as assist with building and planning essential events throughout the year.

Essential Functions

· Develop training modules and content as needed, in such areas as process, SOP compliance, professionalism/customer advocacy, product knowledge, system mastery, etc.
· Schedule, deliver and/or coordinate the delivery (as applicable) of training to all department employees, including that related to the onboarding of new employees as well as ongoing training sessions
· Plan and implement an effective training curriculum
· Train and guide new employees
· Coach & mentor employees at all stages of their lifecycle to enhance skills as needed
· Develop/assist in quality auditing to ensure training and process compliance
· Conduct retraining as needed for existing employees
· Work with other departments as needed on product launches, system launches and other organizational updates
· Insist on excellence in taking care of customers
· Regular and reliable attendance

Qualifications

· Excellent communication, presentation and interpersonal skills
· Minimum 1 – 3 years of proven experience in a teaching/training position
· Solid knowledge of corporate training techniques
· Intellectual curiosity about best practices in training and customer care
· Excellent time management and organizational skills
· Proficiency with Microsoft Office Suite, especially PowerPoint
· Experience with Salesforce, Adobe Acrobat, LMS and/or training software/tools is a plus
· Associate or bachelor’s Degree preferred
· Must be a quick learner and should be able to adapt to changing technical and business requirements
· Results-oriented attitude, ability to manage multiple projects and data-driven mindset


Benefits
  • Medical
  • Dental
  • Vision
  • Life insurance 
  • Disability
  • 401(k)
  • Paid time off
  • Parental leave
  • Additional voluntary benefits


    • Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
    Beware of fake job offers falsely claiming affiliation with our company.
    • We never request banking details or other personally identifiable information during interviews.
    • Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.
    • Official emails are from our domain. Our approved emails will come from @quenchwater.com. Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at [email protected].

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.