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Service Technician/Diesel Mechanic

Ditch Witch Midwest · Kaukauna, United States Of America · Onsite

  • Professional
  • Office in Kaukauna
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Description

Purpose: Represent the company in a courteous and cordial manner and ensure customer satisfaction and maximum efficiency for the business. Effectively diagnose, service and repair customer and company equipment.



Essential Functions:

Strong Diagnostic Ability

  • Proficient in diagnostic skills to accurately identify and address issues. 
  • Must be adept at using advanced diagnostic tools to interpret error codes and determine the root causes of malfunctions. 
  • Understand a full range of techniques and procedures used in diagnosing, repairing, maintaining and servicing construction equipment.

Dependability

  • Punctual and consistent attendance.
  • Ability to consistently perform duties and meet expectations. 
  • Ability to multitask and prioritize work in order to meet deadlines and exceed customer’s expectations.
  • Maintain a professional appearance, ensuring their service vehicles are organized, and delivering high-quality work consistently. 
  • Desire to work on equipment inside or outside in all weather and settings. 
  • The desire and willingness to continue to better themselves as a technician and an employee.

Strong Customer Service

  • Exceptional customer service through clear and patient communication, educating customers about the services performed, and demonstrating empathy towards their concerns. 

Teamwork

  • Able to work independently and well within a team, sharing knowledge and supporting each other to solve complex problems. 
  • Strong interpersonal skills and the ability to relate to both customers and coworkers to contribute to a harmonious and productive work environment.



Requirements

Qualifications:

  • Technical or associate degree preferred; 5 to 7 years of industry experience for experienced applicants; technical degree for entry-level applicants.
  • Strong computer skills and proficiency with software programs.
  • Understand the utilization of parts look up programs, equipment manuals and service/repair manuals.
  • Ability to read and understand electrical/hydraulic schematics.
  • Knowledge of mechanical practices and principles.
  • Ability to inspect and set-up new equipment for compliance with contract specifications.
  • Experience with welding and fabrication tools.
  • Possession of personal hand and air tools in both metric and standard sizes.
  • Ability to obtain a CDL is required (class A, airbrakes, combination, and tanker endorsements) with a 3-month grace period for entry-level technicians.
  • Physical ability to lift up to 100 lbs., crouch, stoop, climb heights of 5 feet, and stand for long periods.


Benefits:

  • Factory school training
  • Health reimbursement program
  • Medical, Dental, Vision, Short-term and Long-Term Disability
  • 401k and Profit Sharing
  • Uniform and boot & outer wear clothing allowance
  • Tool Allowance
  • Tuition reimbursement
  • Vacation and sick days and 9 paid holidays