jamestown Work Opportunities ∙ Page 1

Description

Sales and Events Coordinator

Position Summary

As Team Members of the Sales and Events team, Sales and Events Coordinators are CRCR Ambassador and take personal ownership to ensure their actions are in the best interest of the business. Sales and Events Coordinators are responsible for assisting in booking, selling, planning, and coordinating all events while assuring an exceptional level of Guest service. This role is pivotal in assisting the Group Sales Manager in their duties, understanding how logistics work, keeping within the allocated budget, and ensuring that the event itself is carried out smoothly.

Position Functions

Essential Functions:

• Provide exceptional Guest service while maintaining a positive attitude.

• Promote the Players Club loyalty program to Guests.

• Track all group sales leads, sales, and revenue collected along with event inventory.

• Manage and update the group sales database system, as well as group blocks with the hotel division.

• Provide a supportive role for clients by turning their vision into a reality and surpassing their expectations.

• Manage groups each season from initial proposal to close-of-sale, seating, and collection of payment.

• Plan, coordinate, and oversee private receptions and events for group sales.

• Build and maintain Guest relationships leading to repeat business by responding to special requests, complaints, and inquires.

• Look for outlets to introduce organizations to group sales opportunities on CVPS. • Work with the Food and Beverage team to ensure stage settings are in place for meals and entertainment.

• Create Layouts, Seating maps, and decorations while monitoring event timelines to ensure deadlines are met.

• Produce monthly reports and sales forecasts. • Attend trade shows andmajormarket eventsto promote new business and increase sales.

• Serve as a liaison for community events and assist in eventplanningwith the community as necessary.

• Serve as a point of contact for large events andparties and assist Marketing with Bus Program sales.

• Maintain Banquet Event Order (BEO) paperwork for eachbooking.

• Collaborate with the Executive Chef on menu requests.

• Oversee the smooth operation of events by coordinating setup, execution, and breakdown with Team Members and vendors.

• Measure attendance at events and track sales results to evaluate performance and make changes to improve future events.

• Identify operational challenges associated with a group and determine how to best work with the property, Team Members, and Guests to solve these challenges and/or develop alternative solutions.

• Other duties as assigned.

Skills

• Demonstrate strong listening and communication skills.

• Demonstrate problem-solving and critical thinking.

• Must be able to work independently and maintain a high level of performance.

• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.

• Demonstrate a flock mentality, focused on teamwork and collaboration with others.

• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.

• Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.

• Build lasting relationships by demonstrating honesty, integrity, and effective communication.

• Drive to exceed expectations while remaining accountable and fair.

• Be skilled in folding napkins into origami chickens.

Qualifications

Minimum Requirements:

• Must be at least 21 years of age.

• High School Diploma (or GED or High School Equivalence Certificate).

• 1+ years of sales and/or party planning experience.

• Proficient in Windows and Microsoft Office Suite.

Preferred Qualifications:

• Associate degree in Business, Management, or a related field. • 2+ years of sales and/or party planning experience.

Disclaimer

This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process