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Service Desk Support Analyst

Macquarie Group · Jacksonville, United States Of America · Onsite

  • Junior
  • Office in Jacksonville
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Prior experience in a corporate IT environment, ideally in a role requiring fast paced, high-level support and outstanding interpersonal skills for professional interactions with staff, both in person and via remote communication toolsKnowledge of technologies, including iOS, VMWare Horizon client, Global Protect VPN, Cisco telephony, Workplace ONE Mobile Device Management, and various market data applications like Bloomberg, Fidessa, ICE, FactSetStrong communication and stakeholder management skills; skilled at communicating, presenting, and generating enthusiasm and buy-in for ideas and solutionsProven capability to balance high-volume workloads with detailed analytical troubleshooting and complex problem resolution and an exceptional sense of ownership and accountability for tasks and challenges, even under high-pressure situationsBe a strong, dynamic character, capable of collaborating effectively with colleagues and business users working in a constantly evolving environment and have a passion for technology and a proven track record of leveraging technology to solve complex issues and exceed customer expectationsEducation credits/certifications in Computer Science, Engineering, or a related field is preferred.