ivychurch Work Opportunities ∙ Page 1

Job Function:                                                      

Responsible for administration within the Technologies & Field Support departments:

• Administering all licenses and activations through the John Deere and Tuckwell systems
• Assisting with scheduling/booking jobs, monitoring progress and keeping customers updated
• Makes proactive calls to customers to promote services and offers.
• Ensure smooth running admin processes that result in work efficiency and happy customers
• Flexibility to assist with data entry tasks related to Technology, Field Support, Aftermarket or Sales teams

Essential Duties:  

Customer experience and work planning:

• Management of the Technology Subscription & License sales and renewals by ordering, activating and invoicing all licences and activations through the relevant systems.
• Inputting of Demo & Transport requests to the dealer business system to ensure demos are carried out in a timely manner.
• Utilise CRM to ensure the wider business is aware of the Technology and Field Support ongoing activities; ensuring data is inputted accurately and in a timely way.
• Producing After-Demo reports showing machine utilisation and performance.
• Manage all data privacy consent through the John Deere systems
• Makes proactive calls to customers highlighting current and future services and offers.

Efficiency and Profitability:

• Assisting the team with scheduling and booking in jobs as required
• Checking all completed jobs to ensure they are complete and accurate for both parts and labour.
• Inputting work order repair stories.
• Processing invoices and credits within the required timescales.
• Ensures all warranty forms are with the Warranty Manager in the required time.
• Ensures all retail WIP is no older than 30 days.
• Books engineers’ hours to the relevant jobs, ensuring accuracy and any discrepancies are resolved.

 Skills and Qualifications:

• An excellent ability to communicate effectively among a variety of people and happy to talk to customers on the phone and explain promotions
• Well organised with good time management skills
• Excellent attention to detail
• Competent with IT systems and able to learn new ones
• Self-motivated to get things done
• A valid driving licence is required as there may be travel to other sites within the group.