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Manager, Credit and Collections

U.S. Water Heating · Islandia, United States Of America · Onsite

$81,900.00  -  $150,228.00

  • Senior
  • Office in Islandia
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We are seeking a results-driven Manager, Credit and Collections to lead our Accounts Receivable operations. This highly visible role ensures the timely and accurate invoicing of customers, effective credit risk assessment, and proactive management of collections to maximize cash flow and minimize bad debt exposure. This individual will manage the team and will be responsible for setting departmental objectives, implementing process improvements, and ensuring operational efficiency and compliance with company policies. 

This position will serve Rheem Northeast Distribution, in Islandia, NY.

Responsibilities

  • Manage daily operations of the accounts receivable department across multiple offices, ensuring timely invoicing, collections, cash application, and dispute resolution 
  • Partner with sales and other departments to resolve billing issues and customer disputes efficiently 
  • Identify process improvement opportunities and implement best practices for scalable AR operations 
  • Ensure compliance with internal controls, accounting policies, and audit requirements 
  • Provide regular reporting and progress updates to the management team 
  • Submit accounts to collections as necessary and work with our 3rd party collection agencies 
  • Establish and enforce credit policies, assess creditworthiness of new and existing customers, and manage credit limits 
  • Support staff with research and escalation as needed. 
  • Monitor metrics and adjust operations as needed to meet department goals. 
  • Hold weekly 1-1 meetings with staff to review progress and support needs. 
  • Provide performance feedback, coaching and mentoring, setting clear goals and performance expectations. 
  • Perform other duties as assigned.

Qualifications

  • 7+ years of work experience in accounts receivable, credit, and collections
  • Bachelor’s degree in related field 
  • Supervisory experience required. Experience managing employees in multiple locations a plus. 
  • Strong knowledge of credit analysis, collections techniques, and AR best practices. 
  • General understanding of accounting principles 
  • Excellent communication skills, written and verbal, with attention to detail and accuracy. 
  • Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Advanced knowledge of Excel required. 
  • Demonstrated ability to work well with others in a matrix team environment. 
  • Demonstrated experience solving complex business problems 
  • Demonstrates ability to effectively plan for employee absences via cross-training. 
  • Experience with BillTrust, Profit 21, or similar system preferred. 
  • Ability to prioritize and thrive in a fast-paced, high-volume environment.

The pay scale for this position $81,900 - $150,228. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

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Company

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.